Every Tuesday afternoon, the newsletter is published here with the latest info for all hubs!

This week, we have updates on the new F&V Rescue Bag, Live Cst Feedback Dashboard Additions, Football tournament, and more!

Last week, we shared a questionnaire with hub managers for feedback on your onboarding/training experience. As we are currently reviewing how we onboard and train future Hub Managers, to make the path into leadership smoother, more supportive, and more impactful.

For this we'd love to hear directly from you in a short, anonymous questionnaire to better understand your experience as a Hub Manager. Your insights will help us focus on what truly matters and shape a stronger onboarding journey for future leaders.

📋 Please take a moment to share your feedback: Here

Thank you for helping us grow stronger together!

As >40% of our outbounds contain fruits & vegetables we created an additional Rescue bag type: The F&V Rescue Bag / Reddingstasje fruit & groente.

👉 You will find this bag as a new bag type in the Rescue Bag Builder in HubOne.
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👉 Bag Value: 10€

👉 If you have enough F&V, please try to create these F&V bags first. If there are more outbounded F&V products left, or not enough for a full F&V bag, add them to the regular surprise bags. Try to ensure variety in the bags!

👉 Ensure to only pack vegan products in these bags, i.e. no salads containing meats or cheeses etc.

👉 New Stickers: Every hub should have received the new, yellow f&v rescue bag stickers

Please print this poster and hang it in your hub together with the other rescue bag posters

Based on your feedback, we have made some adjustments to the Live Customer Feedback Dashboard:

👉 Use the ‘Report’ button if you think a post delivery issue is unjustified.

👉 Make sure to still check the products to ensure quality of remaining items.

👉 Resolve the issue as usual.

Changed resolve options:

New resolve option:

Please make sure to check this dashboard regularly, and follow up on the issues to avoid future issues and improve customer experience!

More updates will come soon!

The final local tournament took place last Friday, delivering yet another thrilling day of football, sunshine, and high spirits, undeterred even by a nationwide train strike. Hengelo, last year’s runners-up in the Grand Final, put on a dominant performance once again, defeating strong contenders Almere in a hard-fought final. Both teams have now secured their spots in this year's Grand Final, setting the stage for an exciting showdown.

🥇 Winners: Hengelo

🥈 Runners up: Almere

3️⃣ Semi-finalists: Eindhoven

4️⃣ Semi-finalists: Almelo

Here is also a small highlight video of the day.

Below you can see results from the day and how teams qualified for the finals, even if they didn't win or come runners-up on the day!

With the local tournaments completed, we now have our 3 winners, 3 runners-up, and the 2 teams with the best goal difference ready to compete!

The grand final...date to be confirmed very soon, all hubs in the grand final will be contacted for the best possible date!

📣Any questions, please reach out to Alex Tarry or David Hunt, and we look forward to seeing at the Grand finals!

This week we would like to address some questions that we frequently receive in #tech-hub-service_nl channel regarding the Activity dashboard:

Q: Employee already finished their shift but still shown as Idle or doing some activity on the Employee level activity dashboard

A: Employees can be “stuck” in Employee level Activity table due to the various reasons, for example:

Unfortunately it is not possible to remove employees from the Activity page manually, but the dashboard will be cleared overnight. No KPI’s should be affected by this, as long as the punches are correct. Please double-check that employee punches are correct in the Quinyx schedule and adjust them if necessary. There is no need to report this issue.

Q: Employee is actively working, but the stats on the Activity dashboard doesn’t update

A: This is usually an issue related to the cache of the app on a particular device. Please try to change the Zebra device or clear cache and storage in both HubOne and Chrome apps and restart HubOne app after that. Stats should start updating.

The changes will go live tonight between 01:00 and 07:00, so please move the products to their new locations tonight after closure/tomorrow morning.

🤓Don’t forget the back stock! When moving products to their new shelf, always remember to check and reposition any backstock on the top shelves as well!

Read more about the different Hub Sizes here!

Why do we do shelf changes?

Shelf changes are primarily made to optimize product placement, such as moving items from an S to an XS shelf. This allows the shelves to be listed in more hubs than they currently are, expanding the assortment’s size across all hubs rather than concentrating it in only the larger L or XL hubs.

For example, by consolidating products on an S shelf, we can free up space on a relatively empty M shelf and streamline product placement from top to bottom.

This process will continue in the near future as we work to broaden our assortment. Expanding our assortment ultimately increases the potential basket size for customers.

If you notice products that don’t fit the shelves when following the facings, flag them via the “Facings feedback” option in Hub Alert.