Every Tuesday afternoon, the newsletter is published here with the latest info for all hubs!
This week, we have updates on New automation: Lats min open shifts alerts(some hubs), BBD check optimizations, Zebra straps for hubs, Rider internet calls, customer call backs, Flink ambassador programme, and Football tournament updates, and more!
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Weekly To Do's
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Flink Football Tournament 2025
We are less than 2 weeks away from kick-off! The first local tournament will take place in Amsterdam on Friday, 23.5.25!
This means the closing date for signing up players and hub managers to input players on the team sheet is very close this Friday (16.5.25,) so please hurry!
Below is a list of hubs and which local tournament they will play in.
Green hubs have been signed on the team sheet. 💪
Blue hubs have combined with another hub and are signed up. 🚀
Yellow hubs have enough players but haven't signed up to the team sheet yet. 😩
White hubs don't have enough players and should push for more and or combine with either hubs and sign up on the team sheet! 🙏
Here are the dates and locations of all three local tournaments:
23.5.25 - Amsterdam
@footypark, Sportpark Spieringhorn 10, 1043 AA Amsterdam
30.5.25 - Rotterdam
@Location TBA
6.6.25 - Amersfoort
@Sportpark De Koppel, keerkring 11, 3813BC, Amersfoort
📣Any question please reach out to Alex Tarry or David Hunt and we look forwarding to seeing you on the field!
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Key updates you can't miss
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New Automation: Last-Minute Open Shift Alerts: Go LIve - 19.05.25
We're testing a new automation to make last-minute open shift assignments easier across selected hubs:
Niek Cluster: NL_ALK_CENT, NL_ALM_BUIT, NL_ALM_CENT, NL_LEI_NOOR, NL_LEI_ZUID, NL_LEL_CENT, NL_ZAA_NOOR, NL_AMS_NOOR
Bart Cluster: NL_AME_CENT, NL_GRO_CENT, NL_HIL_CENT, NL_GRO_NOOR
Cas Cluster: NL_AMS_CENT, NL_AMS_NEWW, NL_AMS_WATR, NL_AMS_WEST, NL_AMS_ZUID, NL_AVE_KOST,
Jork Cluster: NL_ARN_OOST, NL_DBO_CENT, NL_MAA_OOST, NL_VEE_CENT, NL_UTR_WEST, NL_UTR_ZUID, NL_EIN_GELD, NL_EIN_STRI, NL_EIN_WOEN.
Michel Cluster: NL_BRE_CENT, NL_BRE_OOST, NL_CAP_NOOR, NL_DOR_CENT, NL_ROO_CENT, NL_ROT_WEST, NL_SPI_CENT, NL_TIL_NOOR,
Chafik Cluster: NL_DHA_ZUID, NL_ROT_CROO, NL_ROT_RUYT, NL_ROT_ZUID, NL_ZOE_CENT, NL_DHA_LAAK, NL_DHA_SCHE.
Starting next Monday, 19.05.25, eligible riders and OAs in test hubs will receive automated push notifications when a last-minute open shift matches their set availability, contract restrictions, and all eligibility rules.
✅ What does this mean for you?
During the test phase, if your hub is included, you no longer need to call employees to fill open shifts. The system will automatically offer them to the best-suited employees.
🚨Only step in when you receive a Slack notification asking for support—this means no employee has accepted the offer yet.
📣 What to tell your team:
Remind them to enable push notifications for the Flink Workforce app.
Encourage riders to keep their availability up to date in Quinyx.
Let them know that longer blocks of continuous availability increase their chances of getting last-minute shifts.
Ask them to act quickly when they receive a notification—shifts are offered first come, first served!
This automation helps us reduce manual work, improve shift coverage, and offer riders more earning opportunities.
Thanks for supporting the test roll out.
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Inventory Return Task
The new Customer Live Feedback Dashboard has been live for three weeks giving us live information about cancelled orders and the products which need to be returned to the inventory.
On average, we see that only ~ 50% of cancelled items are being returned to the inventory (excluding fresh & frozen products).
This means half of the products are missing, which has a direct impact on shadow waste.
Take action on Inventory Return Tasks:
👉Please check the Live Feedback Dashboard at least once an hour and pay attention to cancelled orders.
👉Make sure your riders return cancelled orders to the hub.
👉Check the returned product. If they are still safe to be sold, add them back to the stock via Stock Correction.
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BBD Check Optimization: Go live - 15.5.25
We have been working on updating our BBD Check logic to make the checks more meaningful! That means reducing unnecessary or irrelevant checks, improving the logic behind them, and making sure the ones that remain are truly helpful and relevant.
Key changes
Delete checks when stock hits 0
More efficient logic for BBD checks, a probability-based approach to determine whether a check will be necessary
This means:
Thursday you will have no BBD Checks
Friday there will be ~ 2x the amount of BBD Checks as usual
This is to reset the checks with the new logic. Over the coming weeks, the number of checks will reduce!
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Zebra straps for hubs
Did you know that replacing broken Zebra devices costs us over €100,000 every year? One of the simplest ways to reduce this cost is by using shoulder straps.
New Zebra Shoulder Straps arriving at your hub!
With shoulder straps, your hands stay free, and your Zebra stays with you. It's a small change that makes a big difference for both your workflow and our equipment budget.
The new straps aren’t just about comfort, they help prevent damage by keeping the device securely attached to you, even while you're busy with tasks like restocking or dropping.
With shoulder straps, your hands stay free, and your Zebra stays with you. It's a small change that makes a big difference for both your workflow and our equipment budget.
Use the straps in combination with or instead of quad locks, depending on your hub's needs.
Straps will be delivered to all hubs in the coming week, so keep an eye out and start using them as soon as they arrive. Below is a guide on how to install the straps:
👉Please see the detailed presentation: Here
Thanks for helping us take care of our tools!
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Rider Internet Calls: What You Need to Know
We’ve recently introduced Internet Calls through the Flink Workforce App, but some riders have reported that when they try to call a customer, the call seems silent or doesn’t ring.
Here’s what’s happening:
▪️ After you connect to the platform provider, the ringing sound stops, but the call is still in progress and attempting to reach the customer.
👉 Please wait at least 1 full minute before hanging up, even if it seems like the call isn’t working. The system is still trying to connect!
We’re working on improving the experience, but for now, just give it a little extra time to ensure successful delivery. 💪
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Customer Call Backs - GoLive 14.5.25
Starting at the end of this week, we will allow customers to call back riders in the cases where riders tried to call the customer but missed them.
Why?
Data shows that in many cases, customers attempt to call riders back after receiving a call, but currently, the connection is not possible.
This can lead to cancellations and unhappy customers.
What?
Customers will be able to call the rider back only while the order is still active
This is a normal phone call, not an internet call. Therefore, it will only work if the rider’s phone number is correct.
The customer number will be masked. Riders will always see the following NL number: +3197010206119
Please ensure your riders are aware and pick up the phone in case they get a call! This can help us avoid cancellations!
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🚴♂️ Introducing the Flink Ambassador Program: Flyer Challenge for Riders 💸
Dear Hub Managers,
We’re excited to roll out a new initiative aimed at helping our riders earn more, with minimal extra effort: the Flink Flyer Challenge.
🔍 What’s it about?
This initiative allows riders to hand out flyers with their unique rider codes. When someone places their first Flink order using the code, it counts as a New Customer (NC) and the rider earns €5 per NC.
🎯 Objectives:
Increase rider engagement
Drive new customer acquisition in a cost-efficient, grassroots way
Provide riders an easy opportunity to boost their earnings
How it Works for Riders:
Sign Up & Receive Flyers
Riders sign up via this form flyers will be mailed directly to their home.
Unique Rider Code
Each flyer includes their personalized rider code tied to the NC voucher.
Earn Money
Rewards
Earn up to €5 for every new customer who redeems their voucher!
Payouts are performance-based — see the breakdown below.
Plus: Score a €100 BONUS if you refer the 100th new customer! This applies to every milestone (e.g. 100, 200, 300, etc.).
Payout Rates:
Riders (based on your Tip Booster tier in the week of redemption):
Gold: €5 per new customer
Silver: €3 per new customer
Bronze: €2 per new customer
All other roles: €4 per new customer
Flyer Guidelines
Riders must only flyer within Flink delivery zones
Avoid "Geen Reclame" mailboxes or areas where flyering is not allowed
Smart tip: drop a flyer in a nearby mailbox while waiting for or walking to a delivery
📍 Your Role as Hub Manager:
Inform riders about the initiative and encourage participation
Remind them to stay compliant with local rules and delivery zone restrictions
Answer basic questions about flyering areas
Ensure that flyering does not interfere with rider performance
Let’s make this initiative a success!
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Outbound & Stock Corrections Refresher Edume Guide: Go live - 15.5.25
As there can be confusion about what is the correct way to adjust the stock levels of our inventory, we have put together a refresher guide available in the WF app via the Training tab. It is important to use the correct outbound option to ensure accurate inventory and reliable waste reporting.
Check out the guide and encourage your OAs to complete it to refresh your knowledge about when to use which outbound option!
📣 Any questions, please reach out to David Hunt
Supply Chain Updates
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Please find the Fruit & Vegetable leaflet of week 20 here.
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HQ Job Spotlight
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Workforce Planning & Performance Specialist
Job Description
You will be responsible for ensuring that Flink Netherlands meets our 28-minute promise while balancing efficiencies.
Help optimize workforce scheduling so we always have the right people in the right place at the right time.
Dive into data to improve staffing efficiency—from analyzing delivery speeds, flexible scheduling options, to identifying solutions for idle time management.
Use automation and smart insights to free up time for what matters most.
Collaborate with the Data Science team to fine-tune demand forecasting models.
Spot opportunities to improve operations across the country and help bring them to life.
Qualifications
A bachelor’s degree in Business, Management, Engineering, Data Analytics, or a related field.
1–2 years of experience in data analysis, operations, or process improvement.
Strong analytical and problem-solving skills, with a passion for making decisions based on data.
Comfortable working under pressure and juggling multiple tasks in a fast-paced environment.
Proficiency with tools like Excel, SQL, or other data analysis software.
A positive, proactive mindset—you’re ready to learn and take on challenges.
Empathy and critical thinking—you understand how decisions impact both people and performance.
Fluent in English (Dutch is a plus).
A true team player who thrives in a collaborative setting.
👉 If you would like to apply, please use the link
👉 Other job openings here
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Shelf changes
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Shelf changes for Hub 3.0
At 16:00 today, we will post the shelf changes here
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Shelf changes for Hub 3.1
At 16:00 today, we will post the shelf changes here
_________________________________________________________________Shelf changes for Hub 4.0 (AMS_ZUID)
At 16:00 today, we will post the shelf changes here
_________________________________________________________________The list will be published at 16:00, so please check around that time.
The changes will go live tonight between 01:00 and 07:00, so please move the products to their new locations tonight after closure/tomorrow morning.
🤓Don’t forget the back stock! When moving products to their new shelf, always remember to check and reposition any backstock on the top shelves as well!
Read more about the different Hub Sizes here!
Why do we do shelf changes?
Shelf changes are primarily made to optimize product placement, such as moving items from an S to an XS shelf. This allows the shelves to be listed in more hubs than they currently are, expanding the assortment’s size across all hubs rather than concentrating it in only the larger L or XL hubs.
For example, by consolidating products on an S shelf, we can free up space on a relatively empty M shelf and streamline product placement from top to bottom.
This process will continue in the near future as we work to broaden our assortment. Expanding our assortment ultimately increases the potential basket size for customers.
If you notice products that don’t fit the shelves when following the facings, flag them via the “Facings feedback” option in Hub Alert.
ℹ️ More information on Hub Alert here