Every Tuesday afternoon, the newsletter is published here with the latest info for all hubs!
This week we have updates on...Rider Onboarding Course Tracker, Daily handover sheet survey, shelf changes, Hubs quarterly bonus challenge update and more!
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Key updates you can't miss____________________________________
Rider Onboarding Course Tracker - Looker Studio Dashboard
To go along with the revamped Rider onboarding, we now have an updated Onboarding dashboard. with the completion status per hub and employee.
Please use this dashboard to keep track of the onboarding completion of your (new) employees and ensure everyone completes their Onboarding in time. Every hub should be > 90%.
This is especially important for new young riders and the quarterly hub challenge!
More Information
Presentation on how the new onboarding material works
The hub poster about the structure of onboarding a new rider to print.
Let's make sure every new rider feels welcome and ready to start performing!
Weekly To Do's
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📢 Reminder: Complete the FLAPS Forms
For hubs that haven’t filled out the FLAPS forms yet, please do so as soon as possible. Your feedback is essential and helps us improve.
It only takes a few minutes. Access the forms here
Thank you for your time and cooperation. 🚀
ℹ️ For more information, you can reach out to Justin Nijman or Marina Tirado Martín
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Daily Routine Sheet - Survey
We would like to get your input on the Daily Routine Sheet, how you're using it and how it can be improved.
Please fill in the survey, which you can find here,
If you have any further questions, please let Andrea Bulletti know, we look forward to your feedback.
Quarterly Challenge____________________________________
We have an update for you from the hub quarterly challenge...from the bonus challenge:
Challenge Goal: Highest # of YR (16-18 YO) onboarded by March 31
Prizes:
Hub Level: €100 Team Budget
Cluster Level: €400 Team Budget
⏰ There are only ±3 weeks left!!!! Who will take the crown? 👑
Clusters Leading:
At the top we have the cluster of Michel van de Ven!
(They have an average of 3.8 and have a substantial gap above 2nd place Jorik Post with 2.5)
Hubs Leading:
1st place: Hub NL_DHA_ZUID - 8
2nd Place: Hub NL_SPI_CENT - 7
2nd Place Hub NL_ROT_WEST - 7
You can find the leaderboard here
Weekly insights____________________________________
This Week’s Newsletter:
Kiwi, Paprika & Strawberries. This week, we inform you about important updates regarding kiwis, bell peppers, and strawberries. Please check the leaflet for detailed information.
Thank you for your attention!
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Overstock checker dashboard
We’d like to remind you that there is an Overstock Checker Dashboard to help address frequent posts from hubs about SKUs that seem overstocked but may have upcoming promotions. In this new dashboard, you can search for a specific SKU and quickly see its overstock status, along with its number of days on stock in the hub and the dates of any upcoming promotions.
Please use this tool to verify stock levels before raising concerns.
🚀 Here’s how it works:
Open the Overstock Checker Dashboard
Select your hub and search for a specific SKU
You can export/print the list by right clicking on the table.
Thanks
ℹ️ Link to the Dashboard here
🙋♀️ Issues to #nl_all-hub-staff
Shelf changes____________________________________
Shelf changes for Hub 3.0
At 16:00 today, we will post the shelf changes here
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Shelf changes for Hub 3.1
At 16:00 today, we will post the shelf changes here
_______________________________________________________________________________________Shelf changes for Hub 4.0 (AMS_ZUID)
At 16:00 today, we will post the shelf changes here
_______________________________________________________________________________________The list will be published at 16:00, so please check around that time.
The changes will go live tonight between 01:00 and 07:00, so please move the products to their new locations tonight after closure/tomorrow morning.
🤓Don’t forget the back stock! When moving products to their new shelf, always remember to check and reposition any backstock on the top shelves as well!
Read more about the different Hub Sizes here!
Why do we do shelf changes?
Shelf changes are primarily made to optimize product placement, such as moving items from an S to an XS shelf. This allows the shelves to be listed in more hubs than they currently are, expanding the assortment’s size across all hubs rather than concentrating it in only the larger L or XL hubs.
For example, by consolidating products on an S shelf, we can free up space on a relatively empty M shelf and streamline product placement from top to bottom.
This process will continue in the near future as we work to broaden our assortment. Expanding our assortment ultimately increases the potential basket size for customers.
If you notice products that don’t fit the shelves when following the facings, flag them via the “Facings feedback” option in Hub Alert.
ℹ️ More information on Hub Alert here
Open HQ Position Focus____________________________________
Key Account Manager
As the Key Account Manager, you will play a crucial role in managing and scaling Flink’s relationship with one of the largest online delivery companies in both Germany and Netherlands. This role ensures smooth daily operations and supports strategic initiatives that maximize the partnership’s value. You’ll be the primary point of contact for external and internal communication, collaborating across departments to solve issues, implement improvements, and optimize the performance of platform orders.
Your key responsibilities will include:
Serve as the primary contact for our partner, managing daily communication and resolving issues.
Monitor key metrics, including order volumes, to ensure optimal performance.
Work closely with internal teams (e.g., Commercial, Supply Chain, Tech, Data) to drive operational improvements and implement new projects or process enhancements.
Provide leadership with regular performance insights, identifying trends, risks, and opportunities.
Qualifications
2–4 years of experience in key account management, project management, or a similar role.
Strong analytical skills, including data interpretation and performance tracking.
Experience with Excel/Gsheets and business intelligence tools (such as PowerBI, Looker or Tableau) is required.
Organized and proactive, able to manage multiple projects and resolve issues efficiently.
Clear communicator who can effectively coordinate between internal teams and external partners.
Experience in identifying inefficiencies and optimizing processes to improve performance.
Works well in a team, building strong relationships across different functions.
If you would like to apply please use the link
Other job openings here