Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!

This week we have updates on, TGTG Assistant, New rider Onboarding training, TWO updates to the punching-in process, the quarterly challenge, shelf changes, and more!

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From Wednesday 26.2.25 - 9am the TGTG Assistant will be rolled out to all hubs!

We use Too Good To Go/Flink Surprise bags to resell products that otherwise would be thrown away. This is how we utilize our waste in a more efficient way.

When making these bags we often over fill compared to the suggested value due to a lack of visibility of product prices.

The TGTG Assistant is built into HubOne and shows the prices of products we sell based on in-app prices and gives warnings if adding products equals over the suggested goal.

Please note: TGTG/Flink surprise bags still need to be added to the system manual for sale!

Please take a look at the detailed presentation for more information, and for OA/Riders they check out the Edume Guide in the training section of WF APP.

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Last week we launched the Inbound Update Collaborative Inbound (see presentation).

We want to hear your thoughts on how it is working so far - please take a few minutes to fill in this survey.

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We are now live with our new Rider EduMe Onboarding. Every new rider who books an Onboarding shift starting today will receive the below new Onboarding.

Note: Ops Associate Onboarding stays the same for now, a revamped version will come soon!

What’s new?

2. New Format: Mobile-optimized format, GIFs & visualizations instead of long videos, and engaging quizzes.

3. New Structure: Instead of one long course, we split it into 3 shorter courses - shared at the most relevant times:

4. Onboarding at the Hub
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Onboarding is only effective if new joiners get the right experience at the hub.

Use this poster as a guide for onboarding a new rider:

Where can new joiners find their Training?

All staff can find assigned training in their WF App under ‘Trainings’.

Sometimes, there can be delays for new joiners who book their OB shift very close to their contract start date. If they cannot find the training in the App, please tell them to search for the email headers above, or check with Inbox in the App under ‘Notifications’.

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Please note: For the time being, existing employees will still see both the new and the old courses in their Training dashboard. We will backfill the old completions into the new training asap.

🖨️Print the poster here

👩‍🏫 Read everything about it here.

🆘 Questions? Please reach out to David Hunt

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Wednesday 26.2.25 - 9am, Punch in compliance - face recognition will go live for all hubs with working tablets. This is to ensure labour law compliance, and so we are improving our process for more compliant punching.

Please note: HEN_CENT & ROT_CROO wont be part of the new process until a later date.

ℹ️Find here the OnePager for more information.

🙋‍♀️In case your tablet (camera) breaks please raise a ticket in #tech_hub_service-nl

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Recently the indication of the Blocked status of Workforce accounts was improved, to provide more information about the reason for the block and improve the access to the Unblock function.

If employees see the “You are blocked” error message when logging in to the Workforce app, or “Employee is blocked” when punching in — please check their WF profiles in the Hub portal for additional information about block reasons.

Rider View:

Shift lead View:

Click the Unblock button and if there were specific reasons for the block you will see a list of them:

For hubs that are testing the new version of WF dashboard - reason for the block will be shown in the WF profile in form of the red label in the header next to the employees name.

Possible block reasons and necessary actions:

Visa expired : it is not possible to remove this type of block in the hub, the employee was automatically blocked in WF and Quinyx due to an expired visa or other document. The employee was notified in advance about necessary actions by email and is not allowed to work without valid updated documents. In such cases please ask employees to upload all the necessary documents and contact the Rider care team for unblocking via the Workforce app or form in Zendesk.

Last week we held the hub manager quarterly event at HQ, part of the day was to announce the winning Hub and Cluster from the Customer Centricity Challenge.

It was a super close race even up till the very last day! But it was an impressive performance from KAT_OOST who took the trophy (and the fame) so a huge shout out to them, and to the winning cluster which was Jorik’s cluster, amazing efforts from all involved!

🚀 Wins

👀 Focus points

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Now the next challenge…
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The next challenge will focus on attracting and retaining young riders, this means…

The challenge runs from 24 Feb until 30 June
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On top of the new challenge, we also have a bonus prep challenge!

The hub and Cluster with the highest amount of young riders (16-18YO) onboarded by 31.3.25 will receive a prize of…

Hub: 100euros team budget

Cluster: 400euro team budget (calculated as AVG amount of young riders onboarded per hub)

🚨 Quality Alert! 🚨

We've been experiencing issues with Druiven Wit Pitloos 500g (13003071) 🍇 and Spinazie Gewassen 200g (100650123) 🥬, with many batches arriving in poor condition. Grapes have frequently been covered with mold or have a brownish color, despite early sorting efforts at the distribution center. Additionally, we've been receiving a high number of spoiled or expired spinach batches. Please conduct extra quality checks on every batch and report any concerns via Hub Alert Tickets.

⚠️ Limited Availability: Ananas 1st (13003008) 🍍 and Zespri Kiwi Goud 4st (13003038) 🥝 are currently in short supply due to supplier constraints.

A new emballage counting is planned for week 9 (Feb 24th to Feb 27th) at your hubs. Schedules can be found here, please let me know if you cannot access it. Note that LL will arrive OUTSIDE normal delivery time slots, so be prepared - you'll find the time slot in the file.

Necessary preparations:

Thanks for your cooperation and in case you have any questions, please reach out to Sara Barros das Neves or Andrea Farina.

The changes will go live tonight between 01:00 and 07:00, so please move the products to their new locations tonight after closure/tomorrow morning.

🤓Don’t forget the back stock! When moving products to their new shelf, always remember to check and reposition any backstock on the top shelves as well!

Read more about the different Hub Sizes here!

Why do we do shelf changes?

Shelf changes are primarily made to optimize product placement, such as moving items from an S to an XS shelf. This allows the shelves to be listed in more hubs than they currently are, expanding the assortment’s size across all hubs rather than concentrating it in only the larger L or XL hubs.

For example, by consolidating products on an S shelf, we can free up space on a relatively empty M shelf and streamline product placement from top to bottom.

This process will continue in the near future as we work to broaden our assortment. Expanding our assortment ultimately increases the potential basket size for customers.

If you notice products that don’t fit the shelves when following the facings, flag them via the “Facings feedback” option in Hub Alert.

You will be responsible for ensuring that Flink Netherlands meets our 28-minute promise, resulting in happy customers all-round, while balancing efficiencies. To achieve this you will need to be proficient in:

Requirements:

If you would like to apply please use the link

Other job openings here