Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!

All the containers at all hubs will be cleaned in October and November. Find the schedule for the cleanings here.

For NL_HIL_CENT and NL_LEI_ZUID, the cleaning schedule will be communicated later.

🙋‍♀️For questions, contact Daniel Csapo

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Starting Wednesday 16.10, you’ll notice updates to the Live steering feature in the Activity dashboard and the Promised Delivery Time (PDT) in the Orders dashboard. These changes are designed to make both dashboards more useful to you:

Removing the “% orders fulfilled on time” in the header: based on your feedback, we’ve removed this metric because it was causing confusion with the "on-trip compliance" metric and wasn’t directly actionable.

The “Promised delivery time” metric has been improved to align with the PDT shown to customers. This updated metric now reflects the end of the delivery window visible to customers.

ℹ️ More information on Live steering and PDT here

We have created guidelines for responding to certain situations related to orders:

All redelivery requests must be validated with Customer Care via the Slack workflow!

Orders are eligible for redelivery only if:

Call the customer when:

Do not call the customer when:

Refunds must be processed during the picking stage. If the order has already been completed, let the customer submit their complaint to Customer Care. Do not request a refund for a single item via Slack, as the item refund workflow will be closed.

ℹ️ More about redeliveries and refunds on Zendesk and on our slides

We’ve organized the restocking list for items skipped the previous day by City Managers’ hub clusters. To access the list, click the link and select the spreadsheet corresponding to your City Manager.

Each hub’s list shows the products that were not properly restocked the day before. These lists are updated automatically every day. For a smoother restocking process, we encourage you to review the list daily.

Each week, we’ll keep you updated on the quality of fruits and vegetables through our leaflets. You’ll find news about new products, quality check highlights, seasonal changes, and important instructions. This information is gathered from all our suppliers, giving you valuable insights.

Here is the first edition.

Enjoy reading!

🙋‍♀️Questions to Avelina or Sara

Find the list of tonight’s shelf changes for Hub 2.0 here.
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Find the list of tonight’s shelf changes for Hub 3.0 here.

The list will be published in the late afternoon, so please check around that time.

The changes will go live tonight between 1am and 7am, so please move the products to their new locations tonight after closure/tomorrow morning.

🤓Don’t forget the back stock! When moving products to their new shelf, always remember to check and reposition any backstock on the top shelves as well!

We’ve developed a rack optimization code. For this reason, most of today's shelf changes will occur on a single rack as part of an effort to optimize certain racks.
The code focuses on two main functions: