Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Key updates you can't miss
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Reminder: submitting Service & Troubleshooting tickets
As a friendly reminder, only Hub Managers and City Managers are allowed to submit Service & Troubleshooting tickets. SLs and Ops Associates are not allowed. If you notice an issue, please contact your Hub Manager.
ℹ️ For any questions, contact Daniel Csapo
Updated surveillance camera use policy
An updated version of our surveillance camera use policy is now online. The purpose of this policy is to share the guidelines for the use of security cameras in operational hubs to ensure the safety and security of employees, company assets, and property. This policy also defines access controls and the process for requesting access to camera footage.
Here's where to read it:
🙋♀️Issues to #tech-hub-service-nl (all how-to’s here)
Stacks improvements to reduce delays
We've heard your feedback about stacks (or order combinations) changing during the picking process, which sometimes caused delays when not enough Ops Associates (OAs) were available. Previously, picked orders could sit on shelves for long periods if their combinations changed and couldn't be completed.
Good news: we've optimized the system! As of last week, the system now locks stacks when there's a shortage of OAs. This prevents any changes mid-picking, ensuring you can complete the process smoothly and reduce delivery wait times.
🙋♀️Issues to #tech-hub-service-nl (all how-to’s here)
Previous day’s skipped items
Please find below the instructions for accessing the list of skipped items from the previous day. The list is automatically updated every day.
Click the link provided here.
Open the file named after the City Manager’s cluster for your hub.
Navigate to the tab that corresponds to your hub.
Print the list of products skipped from the previous day.
This process must be completed daily to improve the efficiency of restocking.
Upcoming for you
Rider calls improvements in Workforce app
Starting this week for Android users, and next week for all Riders, the Workforce app will show a prompt to confirm if the phone number in the Riders’ profile is updated, and to change it if not.
The pop-up will appear when Riders aren’t in a working state, and will appear every 30 days after the last update to the phone number.
We’ve implemented this change to ensure Riders can call the customers successfully, as this is only possible with the correct phone number in the app. If the number in the profile doesn’t match the one used to call the customer, the call will fail.
With this improvement, we aim to reduce the time spent on finding the customer (or failing to do so) and potentially contacting the hub for further assistance.
Shelf changes
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Shelf changes for Hub 2.0
Find the list of tonight’s shelf changes for Hub 2.0 here.
Shelf changes for Hub 3.0
Find the list of tonight’s shelf changes for Hub 3.0 here.
The list will be published in the late afternoon, so please check around that time.
The changes will go live tonight between 1am and 7am, so please move the products to their new locations tonight after closure/tomorrow morning.
🤓Don’t forget the back stock! When moving products to their new shelf, always remember to check and reposition any backstock on the top shelves as well!