Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Hub Ops / New Processes
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šØOnboarding checklist delivery at your hub
This week, you will receive a package of print-outs in your Hub that are meant to support the onboarding process for new OAs & Riders. Hereās all you need to know:
ā¹ļø More information on onboarding here
ā¹ļø One pager in PDF format here
š”Live Steering Hub Level update: live on Wed 12.06
This Wednesday, weāll do a revamp of the Activity dashboard in Hub Portal. The revamp will include existing KPIs and add new ones. In this first version, you will see the following KPIs:
Deliveries per Online Hour
Average Time At Customer
Acceptance Rate
Unaccounted Rider Time % [renamed from Unproductive]
Trip on Time Compliance
Picking Time per Item
Pre-Delivery Issue Rate
Checks Completion Rate;
split by type checks:
Fresh check
BBD checks
Stock checks
Current order states (In queue - ready to pick - picking - ready to deliver) at the top of the screen
ā¹ļø More information here
ā¹ļø One pager in PDF format here
ā¹ļø More information on KPIs here
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šāāļøIssues to #tech-hub-service-nl
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šØļøFeedback via Zendesk
š”Inventory & Inbound month
We will increase the focus on inventory accuracy & inbounding throughout the months of June & July. The goal is to reduce the loss on inventory, decrease shadow waste, improve customer experience and ultimately get lower issue rates.
In order to reach these goals, you can find the latest training material/videos below for you to check out!
ā¹ļø More information in the Kick-off slides here
š”TGTG Dynamic Pricing
Recently, we changed to āDynamic Pricingā with Too Good To Go. Find more detailed information on this change on the TGTG Zendesk page:
ā¹ļø Dynamic Pricing FAQ (ENG) here
ā¹ļø Dynamic Pricing FAQ (NL) here
ā¹ļø TGTG on Zendesk here
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š”Tech Ops: tickets now only via channel
Starting from tomorrow, the tickets for Tech Hub Service can only be created via the #tech_hub_service-nl channel. You will no longer be able to create them by going on the Assist app, as the option Tech Hub Service will no longer be available.
The process for creating tickets remains the same though: enter the summary of the issue in the channel and click Raise a request.
ā¹ļø More information here
šāāļøIssues to #tech-hub-service-nl
š”Enroll your device on Intune
This action is only for hub devices with Windows and Workspace ONE Intelligent Hub installed. The rest of the devices are not affected by this migration.
You may have received a notification from IT to enroll your device on Intune. This action must be performed as soon as possible. Follow the instructions here.
šāāļøIssues to IT Service Desk
Shelf Changes
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šØShelf changes only for Hub 3.0
In today's shelf changes, there are some distribution changes specifically for Hub 3.0:
Due to the recent rebuild, alm_buit and dor_cent will experience around 80 shelf changes because the shelf mapper is fully syncing.
It might happen that some products will appear as new listings, but you may already have them in stock at 999x.
Similarly, some products might appear as if they are moving from the 999X shelf. In such cases, please check the 999X shelf.
If you canāt find the product there, it means that you havenāt received it yet.
Shelf changes for Hub 3.0: here
The shelf changes will be uploaded in the late afternoon. Please check around that time.
Property Management & QHS
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šØReminder: safety assessment
This is a reminder to finish the Flink Safety Assessment if you havenāt done it already. You can access it here.
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Important documents:
For the ones that did not āpassā, donāt worry - we will re-launch the assessment soon!
ā¹ļø More information here
šāāļø If you have any questions/employee info is missing or incorrect, contact Timo Steenkist
š”āSuccess is no accidentā: safety month recap
In May, the focus was on physical and psychological safety awareness and in continuously improving these topics.
What did we do?
Helmet safety competition: running till end of June. Sign up via this link.
Safety survey: important topics were raised and will be taken into account for improvements.
RI&E safety topics: will be updated on Zendesk by EOW.
Safety posters: to be printed out - helmet compliance and age shift compliance
Country wide evacuation exercise performed on 28 May.
Thank you for taking part and implementing safety into your daily routines! š¦ŗ
Supply Chain Updates
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š” Quality & delivery issues: week 24
1.Outbound 13134869 Gwoon Bagels met Sesam
Description: outbound Gwoon Bagels met Sesam with BBD 24/6, 01/07 and 07/07.
Action taken by SC: -
Action for the hub: outbound all units of this product with the mentioned BBD and do not sell through Too Good To Go.
2.Outbound 13132821 Kips vega pate 125g
Description: outbound 13132821 Kips vega pate 125g with BBD 23/08.
Action taken by SC: -
Action for the hub: outboundall units of this product with the mentioned BBD and do not sell through Too Good To Go.
3.Quality issue: Bananen Bio Fairtrade 5st
Description: poor quality delivery.
Action taken by SC: cold weather at the source resulted in poor quality of the products. The supplier will do an extra check.
Action for the hub: raise a ticket in Hub Alert with photos whenever you see quality issues.
Important: we kindly request that you use Hub Alert in case of delivery or quality problems to facilitate a follow-up. Thank you, @nl-hub-manager