Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
HR & Payroll
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🚨 Reminder: Fill in your self-assessment for the Feedback Cycle!
As part of the Feedback cycle process, February 21st we kicked off with the Feedback cycle for Hub Managers via Leapsome. Please make sure to fill in the review on time! The deadline for the Hub manager self-assessment is the March 8th end of day.
Please find here the link to the review guide on Zendesk with the info and timelines to guide you in the review process.
ℹ️More information review guide
Hub Ops / New Processes
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💡 Inbound Update - New List Verification Step when Inbounding Single Units
What’s changed?
We now have more accurate HU Data in HubOne
This Data is used for an additional list verification step during inbound
Process
When you inbound a certain number of Single Units and they don’t match the Handling Unit size, you will receive a notification to do a list verification.
This means you need to confirm that the number of Single Units is correct, or allows you to adjust the number of units.
Example:
We expect a HU of 6 milks
OA inbounds 7 single units
The list verification will appear
This intends to help Ops Associates to double check that they are inbounding the correct quantity.
ℹ️ OnePager here
🙋♀️Issues to #tech_hub_service-nl
💡 More live metrics in the Employee Level Dashboard!
→ Thursday: Acceptance Rate
Calculated as: Orders Accepted / Total Orders Offered to Rider
→ Next week, more OA stats will be added:
Items inbounded
SKUs checked
Reminder: Last week we added Trip on time compliance. This metric is calculated as follows:
= Trips Completed Within <10% deviation from Google riding time ETA / Total Trips
Important: A trip is each trip to the customer (for each order in a stack) + the trip back to the hub
This means if a rider was on time on his way to the customer (single stack) but delayed on the return to the hub, the On Time Compliance will be 50%
🙋♀️Issues to #tech_hub_service-nl
💡MCFT only critical jobs until end of profit push
In the light of the profit push for march & april, only strictly necessary MCFT repairs will be executed. Meaning freezers / cold rooms that have cooling issues & picking route fridges that have cooling issues. All doors / rubber issues etc will be held back until May, so you can pause the raising of these tickets until then.
Last Mile
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💡Important information regarding accidents during a shift
🚑 What to do if your hub staff had an accident?
Always report them at [email protected]
📝 How do I report an accident?
Make sure the ‘Incident form’ is completely filled in.
🤒What should I do if the employee is sick for more than two weeks because of the accident?
Make sure you fill out the LTS (Long Term Sickness) ticket so the Long Term Sickness specialist is aware of the situation and can follow the right procedure.
⚠️ If a rider had an accident with a third party, please make sure you have an email address of the third party so we can easily get in touch with them.
🚑 Accidents issues to Vienna de Cock or Frank van Lansberge
👩🏻⚕️ LTS issues to Irene van Setten
Delistings & Shelf Changes
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💡 What’s changed?
Today there are overnight shelf changes for Hubs 3.0 & 2.0.
For the 3.0 Hubs please find the shelf changes here.
These two products will be moved from the shelf 999X to a new one:
- 115351880 Melkan halfvolle melk 6 x 20cl
- 108200080 Smirnoff Ice orginal 4% 25cl
For the 2.0 Hubs please find the shelf changes here
This product will be moved from the isolation shelf to a new one:
- 115351880 Melkan halfvolle melk 6 x 20cl
The folder will be updated later this afternoon, so visit the link end of afternoon for the shelf changes.
💡 Delist Sinterklaas item
Please outbound 108600497 (G'woon Speculaasbrokken 375g) & sell via TGTG.
Marketing Activities Updates
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💡Reminder to use the RAF-Flyer
❓How to use the RAF (Refer a Friend) flyer
ONE IN EACH ORDER 🛍️
ℹ️ Why do we use it?
As Flink we want to go as much as possible, it is a very easy tool to give away these flyers to our current customer to get a new one.
⚠️ This is the OFFLINE RAF flyer and we also have a ONLINE RAF in the app. Please be aware that those two are different and their performance is measured separately.
🙋♀️Issues to nl-marketing-x-hubs
🗨️Feedback to nl-marketing-x-hubs
Commercial / Assortment
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💡Sampling W11
This week we will have different samples to celebrate our 3 year anniversary.
You have received these items at the end of last week (W10) & Corona Cero at the beginning of this week (W11).
Only when you have the SKU in your assortment then you will receive the extra product.
Sampling Day planning:
SKU’s Name Sample Day
107450280 Tony's Chocolonely Lil Bits Melk Hazelnoot 120g 11-03-2024
108600358 Charlie's Organics Sparkling Mandarin 33cl 11-03-2024
13132146 Maza Hoemoes zongedroogde tomaat 200g 12-03-2024
113100948 Illy Espresso Classico Capsules 10st 250g 12-03-2024 115901589 Corona Cero 0.0% 33cl 13-03-2024
13087046 Unox Good Pasta Carbonara 71g 14-03-2024
103100194 Klene Snoepdrop Fruitklappers 200g 15-03-2024
In case you have any questions regarding this, please reach out to Joost Mulder
We will set up a Slack channel. Where we can communicate for more questions and updates.