Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!

Live Steering (Employee Level) has been live since 14 Feb ‘24. We’re gradually adding new employee performance metrics to the dashboard. Please find the newest (Rider Performance) metrics below:

We’ve updated the temporarily offline reasons in the Hub Portal for Riders. Please find the new order of options below and in the attached screenshot:

ℹ️ See more information about it here.

Max. hours is a shift planning tool that allows hub employees to set their max. working hours and their availability separately.

This means they can tell us how many hours they’re available to work and when they’re available to work those hours.

Good news: They can now adjust their max. hours directly in the Workforce app. 👏

Important: Employees are required to tell us their preferred max. hours, otherwise we will automatically set their max. working hours to 45 hours/week by default.

Do your riders struggle to contact customers or receive phone calls in-app during deliveries?

This could be because their phone number is entered incorrectly or outdated in the Workforce app.

Ensuring the phone number is correct and includes the correct country code (+31XXXXXXXXX) ensures they can contact customers during deliveries.

Simply visit My Account > General Information > Your Profile > Phone Number to check that the phone number is up-to-date.

We had many changes in our hub managers team. If you are a new hub manager or you changed hubs we need your help to update your information with Securitas so you have control over your hub/hubs.

Send me a private email with the following details Mariette Kraak;

To be compliant with the latest safety regulations it is important that we take utmost caution and care with the way we handle our lithium batteries.

Please take note of the following;

For Hub 3.0 these two products will be shelf changed from 999X to a new one:

For Hub 2.0 this product will be shelf changed from isolation shelf to a new one:

Starting from Wednesday, February 28th, 2024, new workflows will be implemented across all Hub channels.
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Instead of directly posting messages in the Hub Channels, Hubs, and Customer Care will now only be using workflows. This new approach will ensure that all necessary details are shared upfront, avoiding any unnecessary back-and-forth between hubs and CC. It will also provide a clearer structure for reporting cases that need attention on both sides.
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CC will no longer need to search through multiple Hub Channels for requests shared by hubs. Instead, all requests for refunds, cancellations, and support will be shared in separate channels, with links to the original post. This will ensure that no request is overlooked, and all requests are handled promptly. Only CC will have access to these separate channels.

The new Workflow can be accessed at the top of the Hub channel. Please use the “Workflows for Hubs” only.
Select the type of request, fill out the form, add all the necessary information, and submit it. Also, CC will have its Workflow folder.

You can choose from the following workflows. Please always select the one that is the most fitting:

Depending on the delivery type (Flink, UberEats, JET), different automations exist, that’s why it is crucial to select the right workflow.

​ℹ️ For more information, contact Sophia Gruber or Randy Koendjbiharie
​🙋‍♀️Issues to #tech_hub_service-nl ⇾ tag @customercareleads_nl
🗨️Feedback to Sophia Gruber or Randy Koendjbiharie
#nl_all-hub-staff or #nl_hub-managers

Last week we sent a large number of RAF (refer a friend) flyers to about 33 hubs.

We would therefore like to ask you:

ADD 1 FLYER to each order to increase our customer base even more! 📈

Let's do it together as a team. 💪

💡 Tip: Place the flyer at the start of the order picking route.

ℹ️ More information reach out to Vienna Venise de Cock
​🙋‍♀️ Issues to nl-marketing-xhubs
​🗨️ Feedback to Vienna Venise de Cock