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In this page, you will find important guidelines and recommendations for the performance talks you are required to have with Shift Leads and OA+.
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Conduction of KPI-based feedback conversation
Having a feedback conversation based on KPIs is crucial for aligning expectations, providing constructive criticism, and recognizing achievements. Here's a step-by-step guide to conducting such a conversation effectively.
1 | Start with your positive intent | Example: "I’d like to talk with you about the performance of the hub during your shifts last week. Lets learn from what went well and what could we further improve" |
2 | Discuss KPI Performance | Review the dashboard together and discuss performance against each KPI. Be specific. Highlight both successes and areas for improvement, and address the impact of these. |
3 | Align on improvement areas | Discuss the KPIs that need improvement and what actions can be taken to improve, offering specific, actionable feedback for improvement. |
4 | Set goals & action plans | Let the employee propose actions to improve (actions and behavior). Together set realistic goals for improvement; for next week. Ensure these goals are SMART (Specific, Measurable, Achievable, Relevant, Time-bound) |
5 | Discuss support | Determine what support or resources are needed to help the individual on the defined goals |
6 | Agree follow up | Document agreed actions and agree to follow up next week |
7 | Close | Thank the individual for their contributions and for engaging in the feedback conversation. |
By following these steps, you can conduct feedback conversations based on KPIs in a way that fosters growth, collaboration, and continuous improvement to get 1% better everyday.
Explanation of SL and OA+ KPIs
Objective | # | KPI | Description | Example |
Performance riders | KPI 1 | AVG Dif Riding To Customer (min) | Avg deviation between actual riding time (hub to C1, C1 to C2, C2 to C3, C3 to hub (as applicable)) and google estimate (using non-electric bike estimate) |
→ AVG Dif Riding To Customer (min) = 5min |
Performance riders | KPI 2 | AVG At Customer (min) | Avg time at customer |
→ AVG At Customer (min) = 2.5min |
Performance OA | KPI 3 | AVG Picking Time Per Item (Seconds) | Avg picking time per item (ex. packing) |
→ AVG Picking Time Per Item (Seconds) = 12sec |
Performance OA | KPI 4 | % Inbound Rate | Avg inbound rate vs suppliers’ purchase order vs inbound all suppliers at day level (as DESADV data incomplete still). |
→ 98% inbound rate |
Performance OA | KPI 5 | % Orders Issue Total | % order with pre- or post-order issues: |
→ 0,67% total issue rates. |
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