Workforce

Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!

<a href="#h_01H1PCC17ATY8AC4JX3NTSWQ6H">Hub Ops / New Processes</a>

<a href="#h_01H1PCC8C2YAD1FGQ77SDB2H9H">Delistings &amp; Shelf Changes</a>

<a href="#h_01H1PCB4G473M868XQKKVGM4ZC">Property Management &amp; QHS</a>

1. <a href="#h_01H1PCC17ATY8AC4JX3NTSWQ6H">Hub Ops / New Processes</a>
2. <a href="#h_01H1PCC8C2YAD1FGQ77SDB2H9H">Delistings &amp; Shelf Changes</a>
3. <a href="#h_01H1PCB4G473M868XQKKVGM4ZC">Property Management &amp; QHS</a>

____________________________________

🚨Survey: Hub Portal Activity Page Satisfaction

We invite you to participate in our brief survey, designed to gather valuable insights and enhance your experience with the Hub Portal. Your feedback is crucial in shaping the future of our product, and it only takes a few minutes to make a significant impact. 🗨️<a href="https://goflink.typeform.com/activityen" rel="nofollow noopener noreferrer" target="_blank">Click the survey link here to begin the survey! </a>

💡On Trip Compliance Test - iOS issue

For two weeks we are now testing the new On Trip Compliance Feature in the WF App with 50% of our riders (see <a href="https://drive.google.com/file/d/1Vygez9fwSN74H15lmeI99NItzt8e954j/view" rel="nofollow noopener noreferrer" target="_blank">here</a>).

Currently there is an issue with the features that it falsely shows riders as delayed already since the start of their trip (riders using iOS).

This is a known bug and the team is working on a fix.

If you notice any other issue with the feature, please keep reporting them in <a href="https://goflink.slack.com/archives/C05736B1BB5" rel="nofollow noopener noreferrer" target="_blank">#tech-hub-service-nl</a>

💡Bundle Temp Solution - disabled again

The solution to avoid the zero stock orders caused by bundles that we had in place is temporarily removed due to the increase in waste and OOS perception for our customers.

Please note: the team is looking into a long-term solution.

💡No more back soon / snel terug

There’s a new Out of Stock (OOS) experience rolled out in NL that optimises for higher conversion rates. In this experience, customer finds out about OOS before checkout and is offered substitutes that are in stock

Due to technical issues, we won’t be able to share the shelf changes today. Tomorrow you we’ll share it via #all-hub-staff.

🚨BHV / First aid training new dates

There are new BHV / First aid training dates available. Ensure that you sign up when you (1) are new in either a Hub manager, Shift leader or OPS+ role or (2) your need to go for a repeat training. Your BHV/ First aid certificate is valid for 1 year. Ensure that you only sign up for repeat training once your certificate is valid for less than 4 weeks.

Sign up on the <a href="https://docs.google.com/spreadsheets/d/1WFTVAOx9zfTS5erP85QQrPZ4vr5yfmfCzzDaqd2tlOU/edit?pli=1#gid=1993469343" rel="nofollow noopener noreferrer" target="_blank">BHV Master sheet</a>, make sure to fill in all the fields and double check your email address.

E-learning is applicable to all basic / first time trainees and should be done prior to your physical training.

Hereby a list of all hub managers and shift leads that should plan a re training. Leave comments where there are discrepancies. <a href="https://docs.google.com/spreadsheets/d/1QIkPKy-vgAfGO-RyiX5BHSmPZ0VtO9h_c9zRabGhig0/edit#gid=0" rel="nofollow noopener noreferrer" target="_blank">Shift leads and Hub managers re-training BHV/ First aid Jan/Feb 2024</a>

- There are new BHV / First aid training dates available. Ensure that you sign up when you (1) are new in either a Hub manager, Shift leader or OPS+ role or (2) your need to go for a repeat training. Your BHV/ First aid certificate is valid for 1 year. Ensure that you only sign up for repeat training once your certificate is valid for less than 4 weeks.
- Sign up on the <a href="https://docs.google.com/spreadsheets/d/1WFTVAOx9zfTS5erP85QQrPZ4vr5yfmfCzzDaqd2tlOU/edit?pli=1#gid=1993469343" rel="nofollow noopener noreferrer" target="_blank">BHV Master sheet</a>, make sure to fill in all the fields and double check your email address.
- E-learning is applicable to all basic / first time trainees and should be done prior to your physical training.
- Hereby a list of all hub managers and shift leads that should plan a re training. Leave comments where there are discrepancies. <a href="https://docs.google.com/spreadsheets/d/1QIkPKy-vgAfGO-RyiX5BHSmPZ0VtO9h_c9zRabGhig0/edit#gid=0" rel="nofollow noopener noreferrer" target="_blank">Shift leads and Hub managers re-training BHV/ First aid Jan/Feb 2024</a>

🙋‍♀️For questions reach out to <a href="mailto:mariette.kraak@goflink.com" rel="nofollow noopener noreferrer" target="_blank">Mariette Kraak</a>

Newsletter - 23.01.2024

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Newsletter - 23.01.2024

Hub Ops / New Processes

____________________________________

🚨Survey: Hub Portal Activity Page Satisfaction

💡On Trip Compliance Test - iOS issue

💡Bundle Temp Solution - disabled again

💡No more back soon / snel terug

Delistings & Shelf Changes

____________________________________

💡Shelf Changes

Property Management & QHS

____________________________________

🚨BHV / First aid training new dates