Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Last Mile
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š”On Trip Compliance A/B Test - live Wed Jan 10
Starting tomorrow, we will test a new On Trip Compliance feature in the Workforce App with 50% of riders across all hubs.
Whatās changed?
Currently, riders have no visibility on their ETA performance during their way to the customer.
This initiative is intended to improve rider handling time by making sure that riders are aware of their ETA and are compliant on their journey to the customer and back to the hub.
Starting tomorrow, Jan 10, half of all riders (random selection) will see this new feature on their delivery screen. The other half will continue to see the current screen.
Process
During delivery, the riders will see a new component with the ETA for them to arrive to the customer, based on cycling estimates. This component has three stages:
On time (green): the rider is within the threshold of the arriving ETA.
Time is running out (orange): the rider is still on time but might be experiencing delay as the arriving ETA is getting closer.
Delayed (red): the rider will be delayed as the remaining cycling time is still high and the arriving ETA will not be reached.
The ETA starts once the rider is āen routeā and ends when he swipes āarrivedā at the customer. It restarts after every order.
š²Make sure riders are using the latest version of the Workforce App to see the new feature.
āā¹ļøOnePager here
āšāāļøIssues to [#tech_hub_service-nl]
šØļøFeedback form will be shared soon
Delistings & Shelf Changes
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šØShelf Changes 2.0
Tonight there will be some shelf changes.
Please find the list with shelf changes for your hub here.
Please move the products to their new shelves tonight after closure or tomorrow before opening.
šØShelf Changes 3.0
Please find the list with shelf changes for Hub 3.0 for your hub here.
Changes will be made in the system overnight.
š”Delistings this week
There is a big round of delistings this week, please find the delistings in the folder here
Tonight, please remove all these products from their shelves and book them out as expired or TGTG.
Property Management & QHS
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š” BHV / First Aid Training Dates
We still have a few open slots for the BHV/ first aid training. Note that we always need to have at least 1 trained BHVer / first aider on site. Your certificate is valid for 1 year only, after this you need to do a re-training.
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See the BHV Master sheet for available slots.
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If you have signed up and cannot go anymore, please ask your Hub manager to take you off the list and leave space available for others that can go.
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For any questions, please contact Mariette Kraak.
šØFridge temperature settings
To ensure food safety and expand the food lifetime in our fridges, it is important that our fridges are set to the correct temperatures. All fridges have two different settings that should be set correctly:
1. The SET temperature (the preferred temperature)
2. The TOLERANCE temperature (max variations in temperatures)
See the video of how to change and set these on your fridges here Fridge-temperature-check
For any questions please contact Mariette Kraak