Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Property Management & QHS
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[ACTION] CCS satisfaction survey
Dear Hub managers, please fill in this CCS Satisfaction survey before Friday 9 June. We value your input and strive to better our services inside all our hubs. To get a decent representation of what is going on in terms of cleaning we need all our hubs to fill in this survey.
[INFO] Safety tips for the week
Make sure that all your emergency exits are kept free at all times. Open the emergency exit door to make sure that it is properly working.
Make sure that all your fire extinguishers are un-obstructed and that 1 square m in front of the fire extinguishers is kept free at all times. You can tape this off with black and yellow tape.
ℹ️ For any information or questions please email [email protected]
Hub Ops / New Processes
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[INFO] Hub Dashboard Update - Declining Compliance Bar
When a rider status is "Temp. Offline: Declining", a pink banner appears in the Hub dashboard indicating that affected riders need to be checked.
[INFO] Stock Change Log Update: New filter
Based on your valuable feedback, we've made it easier to search for changes in the stock. You now have the option to filter by the number of inventory changes in the logs.
Delistings & Shelf Changes
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[ACTION] Shelf Changes
Tonight there will be some shelf changes.
Please find the list with shelf changes for your hub here.
Please move the products to their new shelves tonight after closure or tomorrow before opening.
Changes will be made in the system overnight.
[INFO] No Delistings this week
Please check your Looker send-out from yesterday for previously delisted products which still have stock in your hub, and outbound them following the instructions in the email. In case of any issues, please contact Daan den Bieman.
Training
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[INFO] HOM Quiz Q2 2023 - Check your knowledge 🤓
Starting Thursday, you can once again test your knowledge. An updated Hub Operating Model or HOM quiz has been developed to refresh your knowledge on core processes/updates implemented in the past quarter. This will help your leadership track where learning opportunities are required.
You’ll be receiving an email this Thursday with a deadline to complete the quiz by June 29th.
Equipment Updates
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[INFO] Cycle service issues reporting
Going forward, all the complaints / feedback for cycle related issues will have to be posted via Zendesk using the submit a request form.
The complaint will go directly to the service provider and it will create a direct communication between the hub and cycle responsible. You can check the response in real time on Zendesk under your tickets also in the email thread.
[INFO] Extra C1 batteries
In the coming days the hubs with C1 bikes will receive extra batteries. Please make sure to sign the delivery document and send it via email to [email protected]
Please store the box packaging of batteries and do not throw the packaging away as this will be used to ship out the broken batteries back to the supplier.
[INFO] Extra shelves / Clips for upcoming shelf changes
In the coming days, the hubs which reported that they do not have 15 extra shelves, will receive the shelves by the courier and the clips will be shipped in a separate post. Please store these in your hubs. More information on this will be communicated soon.
Rider Ops
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[ACTION] Employee of the Month
It’s the second time to select your Employee of the Month for the month of May.
06/06 - You received the overview (Looker) based on the set criteria and hereby the Google Form.
09/06 - Deadline to fill out the Google form before 12:00.
14/06 - HQ to send email to winners + order winner’s t-shirt (T-Shirts are not available for ordering via Coupa yet, however the t-shirts are now printed and shipped to our warehouse. We will update you once they are available for ordering via Coupa!)
Before end of the Month - Organize a celebration moment + update Wall of Fame with a picture.
Lastly, we are still missing many responses from hubs with pictures of their completed Wall of Fames, please fill in the Google Form by Friday 06-06! Thank you for your help.
[INFO] Bonus schemes & Incentives
Please find the Power Shifts Campaign (DxGy Incentive Programme) here.
Please find the Hourly Bonus Schemes here.
Note: there is always a bonus or incentive program live in every hub.
Supply Chain Updates
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[INFO] Giveaway Duvel caps
This week 20 hubs will receive a package from MyParcel with caps for the Duvel activation. Customers who order a Duvel 4-pack, will receive a free cap. Please inbound 105750060 (EAN 5411681412238) and put it somewhere in the hub. No shelf is assigned since it is a small box and a one time giveaway.
The list of hubs:
nl_roo_cent
nl_dor_cent
nl_utr_zuid
nl_rot_west
nl_ein_zuid
nl_bre_oost
nl_alo_cent
nl_maa_oost
nl_dbo_cent
nl_rot_croo
nl_arn_oost
nl_dev_cent
nl_lee_cent
nl_alm_buit
nl_cap_noor
nl_dha_zuid
nl_ede_cent
nl_ame_cent
nl_til_noor
Nl_ams_bvel
🙋 If you have any questions, please reach out to Sara Barros das Neves.