Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Commercial / Assortment
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[INFO] Cheese supplier switch
This Wednesday (May 31th), we will do a supplier switch on our cheese assortment. It will replace the following:
Zijerveld Kaas plakken (slices)
Zijerveld Kaas stukken (pieces)
Zijerveld buitenlandse borrelkazen (foreign cheeses)
Zijerveld kaasblokjes (cubes)
We have tried to minimise the orders to make sure there is not too much stock in the hubs.This week, there will be a discount on the old assortment to make sure we sell-out stock.
If there’s too little space in your hubs, you can place them temporarily in the Walk-in fridge or back stock. Please pay extra attention during order picking, because SKUs will be very similar
Attached, you can find the new SKU numbers + EAN codes.
[ACTION] Cigarettes
Because we will stop selling cigarettes by the end of June, please do not unpack any of the cigarette cartons, besides the one you are currently picking from. This will allow us to return any leftover stock at the end of the month. Make sure that everyone with access to the cigarettes is aware of this information!
[INFO] Flink Cooling Bags
Please inbound Flink Cooling Bags:
105000066 Flink Koeltas 1st
Hub Ops / New Processes
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[ACTION] Okta registration 28 hubs - Wed 2PM
The IT Team needs to bring everyone on Okta, in order to enforce single sign-on on our tools and platforms. Seems like a few hubs are missing and we need to get your help to get your hub on Okta.
What will happen?
Your hub account & HM has received a Google Calendar invite for Wednesday 2PM
The IT Team will reach out to you to start the registration process
It will only take about 5 minutes
List of hubs:
NL_ALK_CENT
NL_ALM_BUIT
NL_ALM_CENT
NL_ALO_CENT
NL_AME_CENT
NL_AMS_BUIK
NL_AMS_DIEM
NL_AMS_GAAS
NL_AMS_NEWW
NL_AMS_OOST
NL_AMS_WEST
NL_ARN_OOST
NL_DEL_CENT
NL_DHA_RIJS
NL_DHA_SCHE
NL_EDE_CENT
NL_GRO_NOOR
NL_HAA_NOOR
NL_HIL_CENT
NL_LEI_ZUID
NL_LEL_CENT
NL_MAA_OOST
NL_NIJ_CENT
NL_ROT_CROO
NL_ROT_VEER
NL_SPI_CENT
NL_UTR_ZUID
NL_VEE_CENT
[ACTION] Save new channel for Tech Hub Service - live Wed 31 May
Starting from Wednesday, we will report tech issues via a new channel only for NL, so feel free to post in Dutch.
Depending on the request, you might get an automated link to a relevant self-help article on Zendesk so you can try to solve the issue (e.g. for punch online issues).
A live agent will support you if you can't solve it on your own, which will be based on prioritization logic.
🚨 Please save the new channel #tech_hub_service-nl.🚨
Delistings & Shelf Changes
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[ACTION] Delistings Today
Following our monthly listing/delisting process, we have a round of delistings today.
Please find the list with all delisted products here.
Tonight, after closure, please remove all these products from their shelves and book them out as expired or TGTG.
[ACTION] Shelf Changes
Tonight there will be some shelf changes.
Please find the list with shelf changes for your hub here.
Please move the products to their new shelves tonight after closure or tomorrow before opening.
Changes will be made in the system overnight.
[ACTION] Only when needed: Backstock Freezers could be turned back on
Please ensure that the 2-3 drink fridges (depending on hub size) that are currently turned off remain turned off. If you need a reminder of which fridges these include, please refer to the attached document.
Rider Ops
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[INFO] Flink Football Tournament Finals
The qualifications have been played, and the following teams will be playing during the finals:
Arnhem, Ede, Eindhoven, Dordrecht, Breda, Alkmaar, Roosendaal, Almere, Amsterdam Buitenveldert, and Zaandam.We will have the Finals in Arnhem:
Where: Beukenlaan 15, 6823 MA Arnhem
Date: 6th of June
Walk-in time: 14.00-14.30
Game type: Power League 5v5
Everyone is ofcourse more then welcome to support our fellow Flink colleagues.
Finalists, goodluck with the preparations and see you on the 6th!
[ACTION] New platform for applicants - live Thu 1 Jun
We've launched a separate rider care platform for applicants where they can find important info before starting at Flink.
ℹ️ Please save the new help center link for applicants to https://join-nl.goflink.com/hc/en-us
⚠️ Report any issues to #zendesk_hubwiki_support
[ACTION] SSO for Zendesk (Rider Care & Hub Wiki) - live Thu 1 Jun
Since we've launched a separate platform for external applicants, this allowed us to enable single sign on (SSO) in Zendesk for Help Centre and Hub Wiki. That way we can share internal information like hub processes in the Help Centre too.
What's changed
HubWiki now with SSO
Rider Care now with SSO
New platform for applicants
To-do (from Thursday onwards)
Login to HubWiki with your Okta credentials:
Ask Riders & Ops Associates to login with their Workforce/Quinyx app credentials to Rider Care
References
If staff cannot find their login credentials, you can reset their password
HubPortal → WF → Use Search bar to find employee → Click on employee → Click on Reset password to send via email → Tell employee to follow instructions in email inbox
Report any other issues to #zendesk_hubwiki_support
Rider Care SSO for Riders/OA:
HubWiki SSO for SL/HM:
[INFO] Bonus schemes & Incentives
Please find the Power Shifts Campaign (DxGy Incentive Programme) here.
Please find the Hourly Bonus Schemes here.
Note: there is always a bonus or incentive program live in every hub.
[ACTION] Rider activation
Please take action to get in touch with riders who weren’t activated for more than 28 days.
[INFO] Target setting
Here are the rider recruitment targets for June (CW 22 - CW 25). The targets were communicated with city managers in CW 21 and based on the given feedback, the targets are set. The recruiters will help and support you with opening ac’s and by doing ac’s.
🙋 If you have any questions: please contact your regional recruiter or Dennis Mol.