Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
HR & Payroll
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[INFO] Safety week with E-Commerce Netherlands
Safety is an important part of our CLA and a high priority for us at Flink. Next week we’ll focus extra attention on safety across our Employer's organization E-commerce Netherlands and see how we can further improve safety at Flink.
Picnic and Flink will do a cross company hub visit to learn from each others' safety processes
We will also ask you to pay specific attention to safety in the hub and on the road. For this you’ll receive more information later this week.
You will receive posters for the hub focused on road safety
There will be a dedicated rider newsletter on Safety
Hub Ops / New Processes
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[INFO] Reminder Park (Outdoor) Delivery
What's changed?
Customers can place an order without using an address (pin drop location). You can recognise these outdoor deliveries by the green tag on the hub portal and on each delivery screen in the rider app. Riders can use the GPS coordinates that's shown as 'Meeting Point' instead of the address.
Workforce App → [NEW ICON] Accept order → Navigate to GPS coordinates 'Meeting Point' [NEW TITLE] → Slide when arrived
Key benefits
Increase orders by reaching more customers
References
ℹ️ NL HubWiki (See Park Deliveries FAQ)
[INFO] More product categories in No-EAN search - Live Wed 17 May
What's changed
Ops Associates can add more no-EAN code products faster to the dropping list as the categories now include; Alcoholic drinks, Non alcoholic, Fresh bakery & Ready to eat
📲 HubOne app → Inbound → Click on search bar → No-EAN search options NEW
Key benefits
Increase the speed of adding products to the dropping list
References
ℹ️ 30 sec Video
⚠️ Report issues via #tech_hub_support
[INFO] New filter in stock change log - Live Wed 17 May
You can now view stock changes easier/faster by filtering on any number of previous days you want to see.
🖥️ HubPortal → Log → Filter by 'Previous X Days' NEW → Enter number of days NEW
References
⚠️ Report issues via #hub_tech_support
[INFO] New vehicle search bar in rider app
Riders can now assign vehicles easier & faster with the new search where they can filter their preferred available vehicle. Go to the Workforce App and click on "available vehicles" to check out the new search bar.
[INFO] 📱New Flink app icons overview 😎
Delistings & Shelf Changes
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[ACTION] Shelf Changes
Tonight there will be some shelf changes.
Please find the list with shelf changes for your hub here.
Please move the products to their new shelves tonight after closure or tomorrow before opening.
Changes will be made in the system overnight.
[INFO] No Delistings this week
Please check your Looker send-out from yesterday for previously delisted products which still have stock in your hub, and outbound them following the instructions in the email.
🙋 In case of any issues, please contact Daan den Bieman.
Training
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[INFO] Northpass Training Completion
Training Completion for CW20 is updated. Please click on the link to view your hub’s completion percentage.
Use/print the Flink Academy Handout for easy and quick access to the Rider and Ops Associate Onboarding course if you spot anyone is INCOMPLETE in the Training Completion list.
Otherwise, send one of two links below to whoever is on Incomplete.
Equipment Updates
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[ACTION] Stolen Bikes
It is really important that the stolen bikes are reported by following the correct process within 24 hours along with a police report.
Step 1 - Change the status of the bike as stolen in the Fleet Tool in the Hub Portal.
Step 2 - Report it to the police. You can do it by following this link: submit a police report.
Kindly ensure to add all the details stated below
The Bike ID and/or frame Number
Time, date and location of the theft
It must also include a statement on whether the bike was locked or not
Description of the incident.
The insurance company is: "Machat – Salis & Comp".
Step 3 - Create a ticket on Zendesk by using Submit a request and add the police report in the form. This will help to get a replacement of the bike and issuing a fine if necessary.
References
ℹ️ More info on Fleet Management
[ACTION] Damaged bikes whilst en route
It is the responsibility of the hub staff to bring the bike back to the hub if it breaks down whilst the rider is en route for deliveries. Parking / locking the bikes off-site leads to theft.
The cycle mechanics will not repair or pick it up from off-site locations.
SL / HM must ensure that the hubs are compliant to this process
[ACTION] Uniform way of marking damaged bikes
In the coming days Cycle will deliver to all the hubs labels to mark damaged bikes, as you can see in the picture below. This will help us ensure the riders are safe and not using the damaged bikes and it will further help you to identify if all the damage reports created are up to date. Kindly communicate to all your hub staff to mark the bikes using these labels.
[ACTION] Reporting Cooling equipment
In case there are issues with the cooling equipment (fridge, freezers and walk-in fridge) kindly refer to the fridges and freezers page on the Hub Wiki.
If the issue can not be solved, it must be reported in the MCFT portal by the HM.
Once the ticket is created, the HM / CM can monitor the progress of the ticket.
Please do not create tickets on Zendesk for cooling equipment anymore.
Rider Ops
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[ACTION] Employee of the Month
As per May 1st we have launched the Employee of the Month program. Until now, you as HM have all selected your Employee for the Month of May and have gotten time until May 15th to complete your ‘Wall of Fame’ in the hub. As we are very excited to see all your walls, we would like to ask you to fill in the Google Form below with a picture of your wall!
Please fill out the form by May 31st: https://forms.gle/gbqHpshNHFK7M63K6
This week your chosen employees will receive an email and notification that they have been selected for Employee of the Month May. The t-shirts are currently in the make, unfortunately this process is delayed and will most likely only be ready by June. We will inform you once they are available to order via Coupa. Thank you for your patience.
[INFO] Bonus schemes & Incentives
Please find the Power Shifts Campaign (DxGy Incentive Programme) here.
Please find the Hourly Bonus Schemes here.
Note: there is always a bonus or incentive program live in every hub.