User Guide: Hub Alert App
Hub Alert is the official app for reporting product, delivery, and shelf issues directly from your Zebra device to HQ.
ℹ️ Why It's Important:
Ensures clear communication between hubs and HQ.
Provides a fast and easy way to report issues with all necessary details.
Helps us track patterns and resolve problems quickly.
Instructions
➡️ How to Install Hub Alert
On your Zebra device, open the Hub app store.
Search for the app named "NL Hub Alert".
Tap Install, and then Open once it's finished.
You can find the installed app under "All apps" on your Zebra.
Trouble Installing? If the app store method doesn't work, see the FAQ section at the bottom of this guide for a QR code solution.
🎟️ How to Submit a NEW Ticket (The 6 Steps)
Open the Hub Alert app on your Zebra and select New ticket.
Choose the main category that best fits your issue (e.g., Product issues).
(See the "Ticket Category Cheat Sheet" below for a full list of options.)Select the correct sub-category.
Fill in all the required information fields. Use the Zebra's scanner to easily input barcodes.
Attach clear photos. This is crucial for resolving issues quickly. You can take a photo directly with the Zebra.
Tap Submit to create the ticket.
✍️ How to Update an Existing Ticket
Open the Hub Alert app and select All other options.
Choose what you want to do:
Update pictures: To add more photos to a ticket.
Ask a question: To add a comment or question to a ticket.
Provide feedback: To give general feedback.
Follow the prompts to select the relevant ticket and add your update.
📊 How to Check Ticket Status (Airtable Dashboard)
All ticket updates from HQ are found in the Hub Dashboard. Please bookmark this link for easy access.
Key Features:
All Tickets Tab: View all tickets from your hub. Use the filter at the top to select your hub name.
Ticket Details: Click on any ticket to expand it and see details, the review status, and comments or action items from HQ.
Daily Tasks Tab: A focused view of all open action items for the current day.
Notifications: You will receive Slack notifications for new action items and email notifications for comments.
Reference: Ticket Category "Cheat Sheet"
Use this guide to select the correct category when creating a new ticket.
📦 Product Issues
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🚚 Delivery Issues
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🏗️ Shelf Issues
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Frequently Asked Questions (FAQ)
I'm having issues installing the app. What should I do?
If the Hub app store doesn't work, scan the QR Code below using Google Lens on your Zebra. This will open a link to the app. Save the app to your home screen for easy access.
Do I need to create a ticket for the same recurring issue every day?
Yes, please. Creating a ticket every time provides us with valuable data to identify long-term patterns and resolve the root cause of the problem with our suppliers.
Why is it important to create tickets immediately?
Reporting issues as soon as you discover them allows us to investigate and process claims with our suppliers within the required timeframe. Waiting until the end of the day can mean we miss the window to get credit for damaged or missing goods.
I have a question about a ticket that is already pending.
For questions about existing tickets, please use the #ask-about-hub-alert Slack channel or add a comment directly to the ticket in the Airtable dashboard.
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