Slack Communication Guide
Slack is our primary internal communication tool. It allows teams to share information, ask questions, and collaborate effectively in dedicated channels or direct messages.
ℹ️ Key Uses Include:
Communicating with Customer Service about orders or complaints.
Contacting central teams for support and questions.
Sharing updates and information with your hub employees.
Slack Channel Directory
Here is the full list of our internal Slack channels, organised by audience and category.
All Hub Staff Channels
Channel Name | Category | Description |
#ask-about-hub-alert | Technology | Questions and feedback about the Hub Alert app. |
#tech_hub_service-nl | Technology | Tech issues in the hub. Describe your problem clearly in one sentence when posting. |
#locked-okta-account | Technology | To report locked Okta accounts. |
#nl_all-hub-staff | Operations | General information for Hub leadership. |
#nl_customer_fraud | Operations | Report suspected customer abuse. |
#nl_emergency_hub_closure | Operations | For emergency hub closures. |
#customer_support | Operations | Direct contact with Customer Support Agents. |
#nl_hub-equipment-updates | Equipment | Updates on bikes, gear, cooling, shelves, IT, and paper bags. |
#hub-feedback-ideas | Feedback | For giving feedback on improving current processes and proposing new ideas. |
#through-custom-eyes | Feedback | Reporting issues with the Flink App: descriptions, images, prices, etc. |
#nl-quality-and-bbd-issues | Feedback | Information from Supply Chain on product issues to be addressed, and for hubs to report quality and BBD issues. |
Hub Manager Exclusive Channels
Channel Name | Category | Description |
#coupa-nl-support | Technology | For creating new accounts and support questions. |
#moss-support_nl | Technology | For creating moss accounts and support questions. |
#nl_hub-managers | Operations | Info for HMs from HQ. |
Cluster channel | Operations | For HM only to talk directly with cluster HMs and city manager. |
Cluster rider ops | Operations | For HM only to talk with Growth team and equipment manager. |
Cluster OPS recruitment | Operations | For hiring SL with growth. |
#alert-net-corrections-nl | Performance | Bot channel for flagging inventory corrections that need attention. |
#nl-shift-re-assignments-bot | Performance | Bot channel for flagging manual rider shift changes that cause issues. |
Slack Setup & Admin Guide
How to Create a New Hub Channel
⚠️ Important: Before inviting any employees, the channel must be fully set up with a clear description and pinned communication structure.
When creating a new channel, it is important to set it to "Private" (closed).
Define a clear communication structure (rules, purpose, etc.) and pin this message to the channel for all new members to see.
Adjust the channel description to be clear and concise.
How to Invite & Manage Members
Send Invitations: Use the pre-written Slack Invitation template and send it via email to new employees (use BCC). Remember to customize the template for your location.
Create a QR Code: Generate a QR code of the invitation link and hang it in the hub for easy access. Ensure the link is set to "Never expires" in the Slack settings.
Add to Channels: Once employees join Slack, add them to all relevant channels (e.g., their specific hub channel).
Manage Roles: Give admin rights to everyone involved in staff planning.
Remove Departing Employees: When an employee leaves the company, their Slack account must be deactivated from the workspace settings.
FAQ
Why is using Slack so important?
Slack is our main tool for sharing fast and direct operational information. It is much more efficient than email and allows you to reach every hub and HQ team directly.
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