Confidential Advisors (Trust Persons)
A safe work environment is our priority. The trust person provides independent, confidential support to employees facing undesirable behavior or integrity issues. They are here to listen, advise, and guide you through possible next steps.
š”ļø When to contact a Trust Person
You can reach out for cases of undesirable behavior and integrity concerns, such as:
(Sexual) harassment: Unwanted jokes, touching, or inappropriate remarks.
Discrimination: Unfair treatment based on gender, ethnicity, age, religion, disability, etc.
Bullying or Aggression: Repeated negative behavior, intimidation, or physical/verbal abuse.
Conflict of interest: Situations where professional judgment may be compromised.
Abuse of position: Misuse of authority or resources for personal gain.
š Example: If a colleague repeatedly makes offensive comments despite you asking them to stop, and your manager dismisses your concern, you should contact the trust person.
Important Guidelines:
ā¢ Pick a trust person outside of your region.
ā¢ Only message one trust person at a time to keep communication centered.
ā¢ Contact them immediately for serious cases (e.g., physical threats) without trying other steps first.
ā ļø When NOT to contact a Trust Person
The trust person is not the right contact for:
ā¢ Regular work disagreements, scheduling conflicts, or performance discussions.
ā¢ Questions about salary, holidays, or contract changes (contact your Manager or Rider Care).
ā¢ Anonymous complaints without a willingness to discuss the situation.
How to approach your Trust Person
What to expect from the process:
Select a Contact: Pick a trust person outside of your region (see the overview below).
Send an Email: Briefly outline the situation and leave your contact details. Do not CC multiple advisors.
Await Response: You will be contacted within 2 working days to schedule a confidential meeting (in person or online).
The Meeting: You will be listened to in a non-judgmental way. The trust person will help you explore options like talking to the person involved, seeking help from People/Management, or filing a formal complaint.
Note: You decide which next steps to take. The trust person will never act without your consent.
Meet the Team
Kotryna MarcinkutÄShift Lead: Den Haag Zuid
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Hi, my name is Kotryna! Iāve been working at Flink since March 2022. I love visiting new places, meeting new people and learning about different cultures and foods! During my free time I also enjoy watching movies or doing fun arts & crafts! I really value a positive and safe working environment and strongly believe that everyone should feel safe, recognised, heard and understood.
"Everything that we discuss will remain confidential."
Reach me via: |
Charissa KlinkenbergShift Lead: Katwijk
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Hi, I am Charissa and since 2022 part of team Flink. In my free time I like to watch football and Formula 1. I can be quite fanatical. Every now and then I also love to visit concerts. During work, everybody should feel heard, respected, and appreciated. Iām here as a listening ear if something doesnāt feel right to you.
"Everything discussed will remain between us, and I will respect your boundaries."
Reach me via: |
Ayshen OrakHub Manager: Zoetermeer
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Hi, Iām Ayshen. Iāve been working at Flink since 2021. Iām originally from Turkey and moved to the Netherlands in 2020. I enjoy being part of a positive and respectful environment where people feel comfortable and supported. Outside of work, I love building Lego and listening to music. I like keeping things simple and finding a good balance in daily life.
"I am here to offer a safe space and listen without judgment. Everything we discuss remains strictly confidential."
Reach me via: |
Chafik IssmailiCity Manager: Arnhem, Breda, Den Bosch, Ede, Eindhoven, Maastricht, Nijmegen, Utrecht & Veenendaal
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Hi, my name is Chafik. I have been working within Flink since November 2021. As a person, I value a positive working environment. You need to feel valued, heard, and above all, safe. On a personal note, I enjoy listening to music and exploring different kinds of food. I especially love city trips where both come together and cultures meet.
"All conversations will be handled with care and I will keep a duty of confidentiality. No information will be shared without your permission."
Reach me via: |
Evelien van BredaHead of People NL
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Hi, Iām Evelien! Iāve been with Flink since 2025. I strongly value recognition and transparency, and I care deeply about creating a positive, respectful, and supportive environment. I recently moved back from Brazil to the Netherlands, and we can speak Portuguese, English or Dutch!
"Everything that we discuss, we'll remain between us."
Reach me via: |
Download The Trust Person poster
It is mandatory to have the most current version of the Trust person poster up in your hubs.
You can find the download link: Here