 | The Internet is used to connect our systems in the Hubs (Zebras, Hub PC, Dashboard TV). Without an internet connection, we cannot pick and deliver orders. |
Process
Step-by-step guide to check the internet connection:
Step | Description | Answer |
1 | First check that there is no power failure and that the Draytek Modem is switched on! |
Yes => Check fuse box
No => Go to step
|
2 | First of all, check whether there is an internet connection via the fixed PC by checking via the command prompt (CMD) whether you can ping to Google's DNS server. You do this by right-clicking on the Windows icon at the bottom left of the screen and selecting "run". |
Do you get a reply four times? Yes => Close the window and go to step 3
No => Close the window and go to step 5
|
3 |
Open an internet browser and type in one of the links below:
Then Press "GO"
|
Is the site accessible?
Yes => then proceed to step 4 No => go to step 5
|
4 | Is the download and upload speed less than 5 Mbps? | Yes => proceed to step 5 |
5 | Turn off or unplug the Draytek modem for 1 minute. |
Is there a connection with sufficient speed again?
Yes => problem solved.
No => If restarting the Draytek Modem does not yield the desired result, report this to Marina Tirado Martin or Mohamad Razzouk
|
6 | Does the WiFi connection work locally (on the scanners)? |
Yes => No further action required
No => Proceed to step
|
7 | Are there multiple devices that can't connect to Wi-Fi? |
Yes => Report to Marina Tirado Martin or Mohamad Razzouk
No => Check (wifi) settings on the handheld scann
|
Important:
If the internet does not work, make sure that the issue is not with the computer. If you conclude that the issue is with the internet, please report it in this typeform and it will be automatically sent to our internet provider. They will reply and call the hub phone between 8:00 and 0:00. If you don't receive a reply in time, please reach out proactively via 088 088 4444
FAQ
If you need to report a stolen, broken or lost hardware:
Go to itsupport.goflink.com;
Login with your Google credentials, authenticate with Okta;
Choose IT Service Desk → Computers and Accessories → and one of the options given:
Why is this process important?
We cannot pick and deliver orders without an internet connection. Therefore, a permanent internet connection is required.
If the Internet fails, we must try to re-establish a connection as quickly as possible.
The correct placement and commissioning of it is very important for a long-term functioning connection.
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