This guide describes the process of receiving product recalls and how to dispose of the products announced.
Products recalled by the manufacturers due to poor quality must be removed from our inventory. It's important to do so to protect customers from health risks, as well as because we only sell goods with a quality rate of 100%.
Note: This guide must be followed by Ops Associate Plus, Shift Leads, and Hub Managers.
Process
In the Slack channel #nl-quality-and-bbd-issues as well as on your Zebra, you receive an announcement with the products that were recalled.
When the product is dangerous to our customers, we additionally post a message in the Hub Newsletter and inform our customers.
Take the products immediately out of the shelves and back stock and follow the instructions in the announcement.
ℹ️ Important:
In some cases, there is a return shipment. When this happens, you must follow the instructions in #nl-quality-and-bbd-issues accordingly.
Outbound the products if the Headquarters haven’t done so already.
ℹ️ Important:
Don’t give the products away for donations. Always dispose of them properly!
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