Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Property Management & QHS
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[INFO] Preventie medewerker / Prevention workers within Flink
Whenever you have an inspection inside the hub, it is vital that you know who the prevention workers are inside Flink.
ℹ️HubWiki
[ACTION] Fire equipment and emergency exits must be free at all times!
It is of utmost importance that your fire extinguishers and fire equipment are free and accessible at all times.
Check this daily!
[INFO] Lopaka hub visits
The following hubs will receive an external visit to look at safety topics inside the organisation on 3 October. All relevant Hub Managers, Shift Leads and rock stars have been invited to the refresher session this Friday 29.09 at 10:00. To join use this link meet.google.com/idz-dczo-uux
ALM_CENT
ALM_BUIT
ALK_CENT
AMS_BUIK
AMS_BVEL
AMS_DIEM
Hub Ops / New Processes
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[INFO] Mandatory Bike Assignment for Riders - live Thu 28.09 (before opening)
This new feature makes it mandatory for Riders to assign a bike before they start their shift. Read through the One Pager underneath to read the process.
What’s changed?
Riders won’t receive trip offers if they don’t assign a bike at the beginning of their shift
Riders will be set to temp_offline with reason ‘bike not assigned’
External riders will be set temp_offline, if they try to go online without a bike assigned
Vehicles will be automatically unassigned after offline events from riders (due to punch out or offline for externals).
Vehicle Assignment history in HubPortal under Fleet section (see picture below)
References
🗨️Feedback
ℹ️ HubWiki
Supply Chain Updates
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[REMINDER] Submitting Hub Alerts for Delivery Issues
We want to remind every hub to use Hub Alert for delivery issues. When there are large quantities of items being discarded, it is critical to create a ticket and make sure that there is a comment given with a small description of the issue. Having this information helps us to directly understand what has gone wrong. Hub Alert is there to provide another source of information for delivery issues and check on the quality of our products.
Submit a ticket before outbounding
Insert the correct SKU
Provide a clear photo
Leave a comment/ description
Tickets that belong under Delivery Issues
Perished/ Bad Quality Items:
Mouldy/ blackened items.
Badly bruised/ crushed items.
Roll Container issues:
Stacking Issues:
Fresh and dry products packed together
Heavy products (beverages) on top of dry products (chips/cereals/bread etc.)
Badly stacked roll containers that lead to damages during delivery
Broken/ damaged Packaging:
Items that have broken boxes due to delivery.
Items have continuously arrived damaged due to the packaging.
Short best before date (THT/BBD)
Take a clear photo of the packaging and the date on it.
Rider Ops
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[INFO] Test - Staff can set weekly max hours
In the below cities, we are testing a Quinyx feature to increase workforce availability. Riders/OAs are able to set there the max amount of hours they can work per week. Then they can add availability for all the days they want. This will help our employees feel more confident that they won’t be assigned more than the max hours they’ve set. This should make shift planning easier for everyone.
If you’re in one of these cities, tell your staff about setting weekly max hours in Quinyx!
Alkmaar
Almere
Apeldoorn
Delft
Den Haag
Eindhoven
Spijkenisse
ℹ️ For more info refer staff to the Help Centre.
[INFO] Jobs-nl email no longer in use
As of Sept. 25 the e-mail address “[email protected]” is no longer available.
Emails sent to this address will receive an automated reply to re-direct them to the right contact form or email address.
All managers and shift leads have to use the Hub Wiki form to submit requests and inquiries.
Marketing Activities Updates
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[INFO] New Refer a Friend Flyer with 100 euro beginner cycle
Delivery of the new Refer a Friend flyer is delivered to the hubs this Friday. Please refresh all existing RAF flyers for this new one.
The promotion is mentioning 100€ CRM discount + 15€ with 30MOV RAF discount.
[INFO] New Flyer Picker Basket
New picker basket is tested out at AMS_BVEL in order to improve flyer picking. The test has received positive feedback and will soon be available to order for all hubs in Coupa. It will look like the basket in the picture below, making picking flyers uniform across all hubs within hand reach. Special thanks to Navdeep.
Delistings & Shelf Changes
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[ACTION] Shelf Changes
Tonight there will be some shelf changes.
Please find the list with shelf changes for your hub here.
Please move the products to their new shelves tonight after closure or tomorrow before opening.
Changes will be made in the system overnight.
[INFO] No Delistings this week
Please check your Looker send-out from yesterday for previously delisted products which still have stock in your hub, and outbound them following the instructions in the email. In case of any issues, please contact Daan den Bieman.