Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Property Management & QHS
____________________________________
[INFO] Emergency power outages
This is a reminder that for any emergency power outages, you can use the Workflow in the Slack channel #nl_all-hub-staff. You can find it in the top bar of the channel. By filling these 7 simple questions, your message will be automatically forwarded to the electrician. Expect to be contacted by them within 1 hour.
đ If you have any questions/issues, please feel free to contact Marina Tirado MartĂn
Hub Ops / New Processes
____________________________________
[ACTION] Inbound Checker
The majority of the hubs started working with the Inbound Checker. From today onwards, we will start sharing Inbound Compliance. Please make sure to (re-)instruct your staff on using the Inbound Checker.
Why is it important to use the Inbound Checker?
It helps you to improve inbound accuracy, inventory levels, pre-order issues
It also helps our Supply Chain Team to better match inbound data with delivery slips, better forecasting and waste reduction.
How does the Inbound Checker work again?
In the sheet, you see current differences from the number of items we expected to be delivered today and what your Hub inbounded so far.
Use the drop-down menu (column I) to select a deviation reason
Outbound during Inbounding
Make sure to always outbound newly delivery products (when damaged or expired) during inbounding, so these products wonât show up in the Inbound Checker
Please (re-)visit the 100% Inbound Inventory Booking page to find out how the swiping process works in Hub One
Your hubâs Inbound Checker:
đ For any issues, please write a message in #nl_all-hub-staff
[INFO] Test to Increase trip acceptance
Before a trip is accepted in the workforce app, some riders will see less information about the order(s), in order to reduce declining/expiring. This is a test so not all riders will have this change
Report issues via #tech_hub_service-nl
[ACTION] Give us feedback on tools & apps you use
We have a new feedback form in the HubWiki here where you can provide feedback about tools you use (i.e. HubOne, HubPortal etc.) This will be bookmarked in the nl_all-hub-staff channel.
By using this form, we can make sure your feedback is sent to the relevant team and reviewed every 3 months.
Also weâll archive the temp feedback channels ensuring there is one place for collecting and reviewing feedback.
Note that any issues should be reported via #tech_hub_service-nl and not via the form nor other channels.
Delistings & Shelf Changes
____________________________________
[ACTION] Shelf Changes
Tonight there will be some shelf changes.
Please find the list with shelf changes for your hub here.
Please move the products to their new shelves tonight after closure or tomorrow before opening.
Changes will be made in the system overnight.
[INFO] No Delistings this week
Please check your Looker send-out from yesterday for previously delisted products which still have stock in your hub, and outbound them following the instructions in the email. In case of any issues, please contact Daan den Bieman.
Equipment Updates
____________________________________
[ACTION] GNFR Inventory Count and MDM enrollment
Kind reminder to all the hubs that have not done the GNFR inventory count and the enrollment for MDM the completion date is 20.07.2023
đ Please reach out to Navdeep Sandhu in case you have any questions.
Rider Ops
____________________________________
[INFO] Bonus schemes & Incentives
Please find the Power Shifts Campaign (DxGy Incentive Programme) here.
Please find the Hourly Bonus Schemes here.
Note: there is always a bonus or incentive program live in every hub.
Supply Chain Updates
____________________________________
[ACTION] Hub alert tickets for damaged goods during delivery
Please report all products that are delivered damaged and/or delivery expired via hub alert tickets including pictures.
We will use this information to automatically send claims to and receive refunds from our suppliers
Note: We already receive refunds on most fruit and vegetable products when products are inbounded as: âDelivery - expiredâ or âDelivery damagedâ so keep doing this! In the next phase we are going to extend this to our dry assortment for which we need pictures as proof.
â
â