Hub Ops / New Processes
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[ACTION] Confirm Shelf Delivery
As mentioned previously, all hubs are getting additional shelves delivered in the coming week(s).
Once you receive them, please store them aside in the hub until further instructions. Part of the shelves will be used for UberEats, the rest for the coming shelf reorganization (adding shelf layers).
❗️Please fill in this form once you received the shelves, so we can make sure all hubs have the needed equipment before we continue with the shelf reorganization. Thanks!
[INFO] Hub Alert - Missing SKU & Shelf Number
Lately we are receiving many Missing Shelf Number requests which are actually Missing SKUs. Please note the following flow when submitting a ticket:
If you cannot inbound a product because the SKU is not in the system -> make a Missing SKU ticket and search the product EAN / SKU / Name via the search field. Here ALL Flink products are stored, even if they are not showing up in your inventory.
If you cannot find a product through the Missing SKU search field -> Report as Wrong Delivery
After a product has been added to your system, it takes up to 30min until the shelf number becomes visible. It is not necessary to report a Missing Shelf ticket in this case, after waiting 30min you will see the shelf.
[ACTION] Single Sign On (SSO) Northpass - Live Thu 23 Feb
What's changed:
HQ/Hub Managers/Shift Leads - will need to enter their "goflink.com" email (login via Okta)
Riders/Ops As. - will enter their Workforce app/SAP email address and password (login via Auth0)
Key Benefits:
One email & password to access all Flink platforms
One Pagers:
Report issues via email to [email protected]
[INFO] Inventory Manager Disabled
Since the Inventory Manager is disabled in all hubs, Hub Staff is required to do all daily work tasks on HubOne.
Upcoming Changes:
Check current Stock Level > this will be added to the Stock Correction feature
Shelf Checks > being further developed to trigger checks when required or possible errors in the stock require attention.
BBD Checks - currently being tested
Fresh Checks - currently being developed
Stock Checks (OOS, Low Stock, Expensive Check and Rolling Inventory) - currently being developed further
Troubleshooting:
💡 Help build the best HubOne app for your team via #temp-hubone-inbound-feedback & #temp-hubonechecks-feedbacks
⚠️ Report any HubOne issues via #tech_hub_service
[INFO] Zendesk replacing Notion - Tue 28 Feb
Zendesk will be our new knowledge platform and will replace Notion. Zendesk has an advanced search bar which will help you find what you need faster! We will also be moving the newsletter there so you can search for everything in one place.
You'll still be able to access Notion until 16 March. There will be a banner directing people to the pages in Zendesk starting from Tue 28 Feb.
⚠️ Report issues via #zendesk_hubwiki_support
🙋 Requests via #hub-wiki-update-requests (replacing notion_update_requests)
ℹ️ Click here for more information
Delistings & Shelf Changes
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[INFO] No Shelf Changes this week
[INFO] No Delistings this week
Please check your Looker send-out from yesterday for previously delisted products which still have stock in your hub, and outbound them following the instructions in the email.
[INFO] Bigger Delistings round next week
Following our monthly cycle we will have a bigger round of delistings next Tuesday, Feb 28th, and new products arriving to the hubs starting Wednesday, March 1st.
Learning & Development
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[ACTION] 9th Department Marketplace - Fri 10 Mar
The Department Marketplace is now every 2nd Friday of the month - this is an onboarding requirement for newly joined shift leads.
For existing shift leads, who have never joined this engaging network event, you are welcome too!
Do you want to meet with department leads to see what they are working on, ask questions and network with Flinkers across the country?
There will be delicious snacks and cold drinks too!
Ask your manager to join and email [email protected]!
NOTE: Use the shift type in Quinyx 'Training SL' to not impact UTR. Shift leads can only attend once.
Rider Ops
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[REMINDER] Onboarding Shifts
🕑 Please find below a reminder regarding Onboarding Shift guidelines:
An onboarding shift must last max. 3 hours
It must only be used for a person's 1st shift and only training purposes
After the 1st shift, hub employees should be assigned to rider and/or ops associate shifts only, even during Probation Period.
💪 The main goal of Onboarding Shifts is to share with our new joiners all information they need to perform their job, helping them to go through systems, apps and trainings they'll use while working at Flink and, most importantly, welcoming them in the best way possible! Let's guarantee we make the most out of it. Via this link you can find the necessary resources on how to provide the best onboarding experience.
🔥 Also coming soon – As of the 1st of March, Onboarding Shifts will be excluded from Punch-Online – in practice, this means that
a new-joiner will still be able to book his/her Onboarding Shift in Quinyx and will still be able to punch in and out using Flunch
however, after punching in, he/she will not appear Online in the Rider App and will therefore not be able to deliver orders
why are we doing this?
to ensure that the Onboarding Shift is only used for strict onboarding and learning purposes (as described above)
to ensure maximum visibility on worked hours and maximum forecasting/planning accuracy