📁 Access the newsletter archive here.
Hub Ops / New Processes
[INFO & ACTION] Shelf Delivery in the next week- please confirm in the form once received
As mentioned previously, all hubs should get additional shelves delivered in the coming 1-2 weeks.
Once you receive them, please store them aside in the hub until further instructions. Part of the shelves will be used for UberEats, the rest for the coming shelf reorganization (adding shelf layers).
Please fill in this form once you received the shelves, so we can make sure all hubs have the needed equipment before we continue with the shelf reorganization. Thanks!
[ACTION] SSO Access in Help Center and Northpass
Riders and Ops Associates are planned next week to be able to access Help Center and Northpass with their same Quinyx credentials for single sign on(SSO). HMs and SLs are also planned next week to be able to access Northpass with their same okta credentials.
✅ Can you inform your Riders/Ops As. that they will be able to access Help Center and Northpass with their same Quinyx/ workforce app credentials?
⚠️ Report any issues to [email protected]
📖 For more info see HM/SL one pager or Rider/Ops As. one pager
[ACTION] 'Inventory Manager' removal this week
The Inventory Manager app is being removed and has been replaced by HubOne. HubOne made work easier, since prioritised checks and tasks such as picking, pop up in one place without the need to switch to another app.
✅ Can you inform your Ops Associates that the Inventory Manager will be removed this week since HubOne prioritises their tasks in one place?
💡 Help build the best HubOne app for your team via #temp-hubone-inbound-feedback & #temp-hubonechecks-feedbacks
⚠️ Report any HubOne issues via #tech_hub_service
Delistings & Shelf Changes
[ACTION] Shelf Changes
Tonight after closure we have some shelf changes based on your feedback and to optimize some more overcrowded shelves.
Please find the list with shelf changes for your hub here or via the button above.
Please move the products to their new shelves tonight after closure or tomorrow before opening!
Changes will be made in the system over night.
[INFO] No Delistings this week
Please check your Looker send-out from yesterday for previously delisted products which still have stock in your hub, and outbound them following the instructions in the email.
Learning & Development
[ACTION] Complete HOM (Hub Operational Model) Quiz - Deadline Feb 27
The Hub Operating Model (HOM) quiz has been developed to refresh knowledge of hub managers and shift leads on core processes/updates implemented in past quarter and see where coaching opportunities are required.
✅ Can you please ensure staff complete the quiz by 27 Feb?
💡 Contact [email protected] for questions/feedback
⚠️ Report issues via the form here
[ACTION] New to BHV employees will need to complete eLearning - Deadline Mar 1
All employees that have never done BHV before will be asked to complete an eLearning (aproximately 1 hour) with a test where they'll need to get a score above 60%.
✅ Can you please ensure staff complete the eLearning by 1 March?
💡 You can track staff's eLearning completion status in your CM's sheet here
⚠️ Contact [email protected] for issues/questions/feedback
Rider Ops
[INFO] Onboarding Shifts
Quick reminder on Onboarding Shift guidelines:
Shifts must last max 3 hours
Only must be used for 1st shift and training purposes; eLearning in Northpass & Buddy program
After 1st shift, hub employees should be assigned for rider and/or ops associate shifts only, even during Probation Period.
Main goal of Onboarding Shifts is to share with our new joiners all information they need to perform their job, helping them to go through systems, apps and trainings they'll use while working at Flink and, most importantly, welcoming them in the best way possible! Let's guarantee we make the most out of it.
[INFO] Improved features to prevent underage riders from working past 11PM
As of this Wednesday (15 February) some new features will be implemented in the hub dashboard and the rider app to make sure that our underage riders (younger than 18 years old) do not work past 11.00PM! We do this to make sure that we comply with the labour law regulations.
What is changing?
All underage riders will be set on Temporarily Offline at 11.00PM
If the rider is not on an active trip at 11.00PM
The rider is immediately set on Temporarily Offline
The rider receives a push notification in which we ask him/her to end the shift by punching out right away
If the rider is on an active trip at 11.00PM
The rider is set on Temporarily Offline as soon as he/she swipes "returned to hub"
The rider receives a push notification in which we ask him/her to end the shift by punching out as soon as he/she is back at the hub
Any underage rider still punched in after 11:00 will be visibly flagged in the riders widget list after 11:00PM (see screenshot)
It will not be possible to put the rider back online