š° In This Week's Issue:
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Weekly To Do's
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šŖŖ Ensuring Safe & Compliant Alcohol Deliveries
At Flink, we take our responsibility to the community and the law seriously. To remain fully compliant with the Dutch Alcohol Law, it is essential that every rider follows the correct age verification procedures for every delivery containing alcohol.
Government focus on age verification is increasing, and staying compliant is the only way we can continue to offer alcohol and liquor deliveries in the future.
Key Requirements for Every Delivery
Zero Tolerance for Minors: Alcohol can never be delivered to anyone under the age of 18.
Mandatory ID Check: You must verify the customer's age using a valid ID (Passport, ID card, or Driverās License).
App Verification: You must enter the customerās date of birth into the app for validation.
The "Return" Rule: If a customer cannot provide a valid ID or if their age cannot be verified, you must bring the alcoholic products back to the hub. These will be refunded via Customer Service.
Why This Matters
Non-compliance doesn't just put the delivery at risk; it has serious consequences for the entire hub staff and management. Following these steps helps us:
Comply with Dutch regulations.
Reduce the risk of heavy legal penalties.
Protect our license to deliver alcohol in the future.
š Take Action: Ensure all riders have completed the dedicated EduMe guide available in the training section of the WF app.
š For further details on the protocol, please refer to the Hub Wiki
ā ļø All Hub Managers (in cluster groups) have been invited to a meeting by Ozan Batuman on 14.1.26 to disscus further. Please ensure you attend!
Letās work together to keep our deliveries safe and legal! š
š Elevate Your Leadership: The Flink Soft Skills Course
While technical expertise ensures the job gets done, itās soft skills that determine how well the team performs under pressure. To support your growth as leaders, we are reminding all Hub Managers and Shift Leads to complete the Flink Soft Skills Edume Course.
Why Soft Skills Matter
Technical knowledge is the foundation of our daily tasks, but soft skills are the engine of a high-performing Hub. They empower you to:
Lead with Impact: Move beyond supervising to truly inspiring your team.
Problem-Solve: Navigate interpersonal challenges and operational hurdles with ease.
Adapt: Stay agile in the face of the ever-changing demands of our industry.
What Youāll Gain from the Course
The Edume module is designed to give you a clear roadmap for leadership excellence:
Master the Flink Soft Skills: Deep-dive into the specific core competencies that define our culture.
Define High Performance: Understand exactly what "excellence" looks like for each skillāboth for your own professional development and for every member of your team.
Actionable Management: Learn practical strategies to support and coach your team so they can embody these skills every day.
The Goal: To move from a "productive" work environment to a "positive and high-energy" one where everyone thrives.
š How to Access
You can start the course today via the Training Portal.
š„šš š Fruit & Veg Leaflet: Week 3.
This week's Fruit & Vegetables leaflet is about cucumber (quality), lemons (supply), tomatoes (quality) & bananas (new label). Check it out here Week 3.
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Key updates you can't miss
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āļø Hub Portal Updates - NOW LIVE!
Filters in stock change log
Within the stock tab of the hub portal, you will now be able to search by amounts (+ or -) so you can quickly search stock levels and stock changes by amount.
Enhanced Order Filtering
Last week we announced this update, but due to some technical issues, it was delayed. It's now live!
Based on feedback from several hubs, we have improved the filtering options in the Orders Tab. You can now filter by Order Status and Order Type to get a more precise overview of your current workload.
Both these ideas come from #hub-feedback-ideas, the number one place for hubs staff to make suggestions and feedback! Huge thank you to everyone submitting, your suggestions make a big difference! make a big difference!
š„ Trust Persons: Reminder/Update
Flink values a respectful and supportive work environment and strives to create a space where you feel safe and heard. You can read all about our trust person process and policy and meet our trust persons here at Zendesk.
The trust person provides independent, confidential support to employees who face undesirable behaviour or integrity issues at work. Their role is to listen, advise, and guide you through possible next steps.
The trust person:
Is impartial and acts independently.
Keeps your information strictly confidential, unless there is a serious risk of harm.
Supports you but does not replace People, managers, or formal complaint procedures. He/she cannot solve the problem for you personally, but is there to listen. Unless you are open to taking the next steps.
You can reach out to a trust person for cases of undesirable behaviour and integrity concerns, including:
Discrimination ā being excluded or treated unfairly based on gender, ethnicity, age, religion, disability, etc.
Bullying ā repeated negative behaviour, intimidation, or humiliation.
Aggression ā verbal abuse, threats, or physical intimidation.
Conflict of interest ā situations where professional judgment may be compromised.
Abuse of position ā misuse of authority or resources for personal gain.
(Sexual) harassment ā unwanted jokes, touching, or inappropriate remarks.
A trust person is not the right contact for:
Regular work disagreements, scheduling conflicts, or performance discussions
Questions about salary, holidays, or People policies (discuss this with your manager or reach out to the rider care team).
Anonymous complaints without willingness to discuss or reflect.
Meet the team:
š£ There is also a poster with QR code links to download, print out and display in your hub. The link can be found here,
š Understanding Our Metrics: A Guide to SCM Fill Rates
To ensure full transparency regarding performance evaluations, the SCM team has put together a quick breakdown of the three Fill Rates we monitor. Understanding these differences helps clarify how your performance is measured and incentivised.
Cleaned Fill Rate (The "Incentive" Rate)
Frequency: Shared every Monday.
Purpose: This is the official metric used for performance incentives. It excludes supplier-related issues and suppliers without DESADV to provide a fair assessment of controllable performance.
Daily Delivery Report
Frequency: Updated daily.
Purpose: A general snapshot of "Expected vs. Inbounded" quantities from the previous day. Because this includes supplier errors, the figure may appear lower than your final performance rating.
IC Fill Rate (Live Tracker)
Frequency: Updates every 30 minutes.
Purpose: Use this for real-time tracking throughout the day. Please note that this may vary from weekly stats, as it excludes items awaiting "Deviation Checks" and specific supplier categories.
š HQ Open Job Roles: Planning Analyst
Job Description
You will be responsible for ensuring that Flink Netherlands meets our 28-minute promise while balancing efficiencies.
Help optimise workforce scheduling so we always have the right people in the right place at the right time.
Dive into data to improve staffing efficiency, from analysing delivery speeds, flexible scheduling options to identifying solutions for idle time management.
Use automation and smart insights to free up time for what matters most.
Collaborate with the Data Science team to fine-tune demand forecasting models.
Spot opportunities to improve operations across the country and help bring them to life.
Qualifications
A bachelorās degree in Business, Management, Engineering, Data Analytics, or a related field.
1ā2 years of experience in data analysis, operations, or process improvement.
Strong analytical and problem-solving skills, with a passion for making decisions based on data.
Comfortable working under pressure and juggling multiple tasks in a fast-paced environment.
Proficiency with tools like Excel, SQL, or other data analysis software.
A positive, proactive mindset, youāre ready to learn and take on challenges.
Empathy and critical thinking, you understand how decisions impact both people and performance.
Fluent in English (Dutch is a plus).
A true team player who thrives in a collaborative setting.
Link: Here
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š« No Shelf changes this week!