↓ Weekly To Do's | ↓ Key Updates You Can't Miss | ↓ Shelf Changes & Delistings

📰 In This Week's Newsletter:

As temperatures rise, we want a clearer picture of the conditions in our hubs so we can spot any locations that need extra support.

👉 Please take 1 minute to complete this short form: Hub Temperature Check form.

The form asks about:

Your feedback helps us find hotspots and take action where needed. Thank you! 🙌 — Property Team

Please count your s-containers and saddlebags by the end of this week.

👉 Please fill in your count in this form.

Last week, 15 customers received perished apples. Let's all refresh the outbound rules for apples so customers only ever receive top quality.

✅ Top Quality

⚠️ Rescue Bag

❌ Perished

👉 Fresh Check / Rescue Bag guidelines: PDF.

Thanks for keeping standards high — every check counts.
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This week’s leaflet focuses on high rejection rates for white grapes and declining strawberry quality due to hot weather, alongside falling orange and pepper volumes. See more here Week 23.

⚠️ Important Reminder for Hubs: Please ensure to input the Best Before Date (BBD) or production code every time a product is outbound. Over the weekend, we saw a significant increase in outbounds that we cannot claim purely due to missing BBD information.

Thanks to your feedback, we've made the following adjustments to the Transport Equipment Tracking flow during Inbound:

👉 For crates and pallets you only need to add the returned amount — received items don't have to be registered. Please use "beer crates" for any type of beer crate you return.
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Based on your feedback on Restocking V2, two small but helpful adjustments go live tomorrow.

📅 Goes live: Wednesday 3 June

Small change, smoother flow — thanks for flagging it!

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Since last Friday, HubOne recognises OA activities in a more granular way, differentiating between Rescue Bag, Restocking, and Inventory Checks. With this, we now assign orders for picking more precisely, based on the exact activity and OA is currently doing. This is not a major change, but rather a refinement of the existing logic.

The priority order for picking assignments is:

OAs performing the same activity are then sorted by priority.

ℹ️ Note: The Hub Portal activities screen doesn't show these new states yet — that's coming in a future update.

A heads-up before it launches: we're introducing Trip Time Difference, a new rider performance metric that replaces Trip on Time Compliance.

Riders and hubs felt the old metric was unfair. It relied on often-inaccurate Google ETAs, making it hard to be on time, and sometimes pushed riders to swipe early just to hit a target — adding pressure while riding.

Trip Time Difference is the difference between the actual trip (measured from trip offer made to swiping returned) compared to the estimate (the Google estimate & hub benchmark.) Below you can see how the Trip Time Difference is made up of different segments.

During the Trip: Removed on Time Trackers and larger buttons

Live Performance visible after each trip and during the shift:

Rider will see Weekly Performance in the Stats Tab:

Hub Portal: Trip Time Difference and Acceptance Rate as Main Live Steering Metrics:

👉 Read all about it already here.

Between CW24–25 we will introduce a grace period for rider tip distribution to make sure riders have time to adapt to the new performance metrics. During this time, the tip booster will be paused.

Please find below the upcoming communication to the riders:

📅 The release is planned for next week Wednesday.

Thank you to all NL hubs who have shared your feedback during the stacking test. We really appreciate your on-the-ground observations - they've been invaluable in helping us improve.

As our stacking algorithm moves into a more mature phase, we're expanding the feedback loop to all hubs in both 🇳🇱 NL and 🇩🇪 DE.

📢 Please join the new dedicated channel: #hub-stacking-feedback

This channel replaces the previous #stacking-test-q2-2026-nl (now closed) and is the go-to place for any general feedback you have about stacking - whether something looks off, unusual, or just worth flagging for continuous improvement.

⚠️ Got an urgent issue that needs immediate help?

Please continue to report those in #tech_hub_service-nl as usual - that channel remains your first stop for anything time-sensitive.

Thanks again for your patience and for helping us build a better stacking system together! 🙌

The delisting list for June can be found in the file Delistings W22 NL.
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If you don't find your file in the folder, there are no shelf changes for your hub. The lists are published at 16:00 today, so please check around that time.

The changes go live tonight between 01:00 and 07:00, so please move products to their new locations tonight after closure or tomorrow morning.

🤓 Don't forget the backstock! When moving products to their new shelf, always check and reposition any backstock on the top shelves too.

Read more about the different hub sizes here.

Shelf changes are implemented only once per week. We typically review incoming tickets on Monday and Tuesday. So if you submit a ticket on Wednesday and don't see an update by Friday, it's not an oversight — the ticket is simply queued for the next processing cycle, as shelf changes and facing adjustments can only be executed once a week. Exceptions are made only for critical or urgent issues.