Every Tuesday afternoon, the newsletter is published here with the latest info for all hubs!

This week, we have updates on Use cases for Live Customer Feedback Dashboard, Compliance reporting moved to Looker Studio, Flink football tournament, new paper bags, and more!

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With the busy weekend coming up (King's Day), please make sure to triple-check all your vehicles and submit tickets for all damages that need attention from mechanics as early as possible.

We’re working on getting all thermometers back online before the warm days return! ☀️🕶️
This applies to the following hubs:

📘 Please follow the steps in the handbook to complete the setup:
View the handbook here

❓ Questions? Please reach out to Justin Nijman.
​Thanks for your support! ✅🙌

With the launch of the new Live Customer Feedback Dashboard last Thursday, you should be getting used to using it and helping reduce post-issue rates in your hubs.

Below are some use cases for why it's important to regularly check and act on feedback in the dashboard.

Dashboard Data vs KPI Reports

There might be discrepancies between the dashboard and your KPI reports due to:

👉 Issues that are manually created by agents (not through the customer help center) are currently not included. Will be added soon!

👉 Not all issues shown on the dashboard will count towards the issue rate KPIs, e.g. if the hub reported a redelivery via the workflow, we will not process the refund.

📣 We also launched a feedback form last week for the new dashboard and would love to keep hearing your thoughts and suggestions to keep improving the feature. If you haven't already, please fill in the form: Here

🔍 And you can refresh yourselves with the Live Customer Feedback Dashboard detailed presentation: Here

Starting this week, HMs can now see all of their labor law violations within their NL HM Incentivisation looker studio (Next to their OKRs, Growth, and V3 Dashboard).

❓ If you have any questions, please reach out to: Akiel Camil

Another exciting update we have is the brand new OA Edume training Courses ready to roll out!

Goal: OAs should focus fully on picking & restocking during their first shifts to get up to speed. Only afterward should they get trained on the other processes, like inventory & inbound.

👉 Please make sure everyone is aware of the new process and make sure to download and print the Onboarding poster: Here

👉 If you are finding you have new staff who can't see the trainings in Edume please use this form to let us know.

🔍 Please check out the detailed presentation for more information: Here

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We are excited to announce that the Summer Flink Football Tournament is back! Last year was an amazing event with the eventual winners, Breda, overcoming all comers to lift the trophy!
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All are welcome to join in with team spirit and friendly competition! An invite to sign up was sent to all riders last week, now its time for the rest of you!

Whether you're a real football fan or just looking to enjoy some time outdoors with your colleagues, this event is the perfect opportunity to relax, connect, and have fun.

Are you ready to represent your hub and bring home the trophy together with your teammates? 🏆
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​There will be three local tournaments:

The winners, runners, and 2 top 3rd-place teams from each local tournament will qualify for the finals tournament!

Dates, locations, and prizes will be announced very soon! Please show interest by filling out this form so we can make the necessary arrangements. And don’t worry - more specific information will be shared soon!

We look forward to seeing you on the field! ⚽ 💕

As you may have seen posted on Slack last week, we have a new Sickness Policy Summary poster for you all to print and hang in your hubs

👉 PDF download Link: Here

With new orders, you should receive the new design and improved quality bags. This should remove the need to double-bag orders. If any feedback, please share in #coupa-nl-support.

A small update that organises the vehicle screen better by grouping by vehicle type, with the highest capacity showing first, to help make assignment faster and easier!

Please find the Fruit & Vegetable leaflet for WK17: here.

The changes will go live tonight between 01:00 and 07:00, so please move the products to their new locations tonight after closure/tomorrow morning.

🤓Don’t forget the back stock! When moving products to their new shelf, always remember to check and reposition any backstock on the top shelves as well!

Read more about the different Hub Sizes here!

Why do we do shelf changes?

Shelf changes are primarily made to optimize product placement, such as moving items from an S to an XS shelf. This allows the shelves to be listed in more hubs than they currently are, expanding the assortment’s size across all hubs rather than concentrating it in only the larger L or XL hubs.

For example, by consolidating products on an S shelf, we can free up space on a relatively empty M shelf and streamline product placement from top to bottom.

This process will continue in the near future as we work to broaden our assortment. Expanding our assortment ultimately increases the potential basket size for customers.

If you notice products that don’t fit the shelves when following the facings, flag them via the “Facings feedback” option in Hub Alert.