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Newsletter - 03.10.2023

Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!

  1. Hub Ops / New Processes

  2. Property Management & QHS

  3. Rider Ops

  4. Marketing Activities Updates

  5. Delistings & Shelf Changes

Hub Ops / New Processes

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[INFO] HubOne User Authentication - Live Wed 04 Oct👥

HubOne User Authentication ensures 100% compliance with 1 Person 1 Device:

    • the Login in HubOne is only possible after punch-in

    • the use of one Quinyx ID at the same time is no longer possible

    • ⇒ there is an automatic LogOut on the Zebra in case of double login

    • after the punch-out there is an automatic LogOut from HubOne

📲Please make sure to update the HubOne app

🙋‍♀️Issues #tech_hub_service-nl

🗨️Feedback

[ACTION] Assign account to Externals in Quinyx

Due to HubOne User Authentication rollout, you’ll need to assign an account in Quinyx for Externals.

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ℹ️ HubWiki

🙋‍♀️Issues #tech_hub_service-nl

🗨️Feedback

Property Management & QHS

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[ACTION] BHV training spots available

We still have a few BHV training spots available. Please reach out directly to [email protected] or via slack if you wish to join one of the BHV dates. BHV Round 4

[ACTION] Lopaka hub visits

This week the Lopaka visits kick off!
The following hubs will be visited on
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3 October:
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13 October
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For the next refresher meeting please all shift leaders and hub managers can join this Zoom link

[INFO] Safety in our hubs;

Your safety is important to us. Please check whether you have trip and slip hazards in your hub!
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[INFO] Risk indication and evaluation (RI&E)

It is vital that all shift leaders and hub managers are aware (1)what the RI&E is and (2)where to find it.
​Zendesk link.


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Rider Ops

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[INFO] Test: The Flink Podium - Riders & OAs engagement campaign 🏆

Important: This is a test campaign that will run only in Tilburg, Leiden, Groninger, Almere and Eindhoven, from October to the end of December.

The Flink Podium is an initiative to drive overall performance of Riders and Ops Associates (OAs) by granting higher status and rewards to the best performers. How it works is:

  • We have established 3 different tiers of performance for employees (in the campaign: gold, silver and bronze). Each of these tiers give access to different benefits:

    • Gold: Priority 1 in auto shift assignment + 30% Flink discount

    • Silver: Priority 2 in auto shift assignment + 25% Flink discount

    • Bronze: no extra benefit (this is the "standard" tiers)

  • Each beginning of the month, employees will receive targets they need to achieve/maintain by the end of the month across the key performance and compliance metrics (e.g. UTR, no-shows, issue rate, availability submitted).

  • Throughout the month, they will receive a weekly update on their inbox of how they are faring against the target and in which "place in the podium" they would fall.

  • In the beginning of November, they will receive their "medal" and benefits according to their performance vs the target in October. In order to get a medal, they must meet ALL of the criteria for that tier.

  • This cycle will be repeated every month afterwards - they must maintain their performance to keep their rewards/status, or improve in order to reach the next one.

More details on the program and metrics evaluated can be found in the HubWiki

[ACTION] Register your Riders/OAs: Lunch at HQ and €25 Flink voucher on 12 Oct

Do you know an OA or rider who would like to take part in a focus group at Flink HQ on Thursday the 12th of October?

We will be facilitating discussions with OAs and riders in HQ next week to gain insight into their…

  • Onboarding experience

  • Awareness of our incentive campaigns

  • Preferred communication channels

  • General wellbeing at Flink.

Free lunch and voucher: All participants will receive a free lunch and a Flink voucher worth €25 in return for taking part.

If you know a hub employee who would be interested in taking part, invite them to register via this form.

Places in the focus groups are limited so encourage individuals to fill in the form ASAP.

Marketing Activities Updates

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[ACTION] New Refer a Friend Flyer!

  • New RAF Flyer delivered with 15/30€ + 10x 20%, please place them in every existing customer order from now on!

  • Dispose all old flyers that are not on THIS list

  • Fill your hub stock level on the stock tab of THIS list to get automatic refills.

Delistings & Shelf Changes

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[ACTION] Shelf Changes

  • Tonight there will be some shelf changes.

  • Please find the list with shelf changes for your hub here.

  • Please move the products to their new shelves tonight after closure or tomorrow before opening.

  • Changes will be made in the system overnight.

[INFO] No Delistings this week

Please check your Looker send-out from yesterday for previously delisted products which still have stock in your hub, and outbound them following the instructions in the email. In case of any issues, please contact Daan den Bieman.

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