A successful onboarding process is essential to ensure that new Riders are well-prepared for their responsibilities and feel welcomed into the team from day one. Below is a structured overview of the onboarding journey.
1. Before Your First Day
Contract Signing
You will officially sign your employment contract with Flink.
Welcome Email
Once your contract is signed, you’ll receive a welcome email with important information and next steps.
2. Onboarding Components
Your onboarding will include two key parts:
An In-person Onboarding Shift at your assigned hub.
Online onboarding training via EduMe
You'll receive all necessary access details at the hub if not provided earlier.
3. Onboarding Day Structure
Welcome & Introduction
Your day begins with a warm welcome and an introduction to your team and Flink’s company culture.
Rider Role Training
You’ll receive detailed training on your responsibilities, standard procedures, and expectations.
Hub Safety Training
Learn key safety protocols and guidelines to ensure a safe working environment in the hub.
Food Safety Training
Training on hygiene practices and food safety regulations relevant to your role.
Rider Buddy Assignment
You’ll be paired with an experienced Rider Buddy for hands-on training and support.
First Deliveries
Together with your Buddy, you’ll complete your first deliveries and learn:How to manage the handover from Picker to Rider
Best practices for delivering orders to customers
Operational Training by Hub Manager or Ops Associate+
You’ll be guided through essential operational tasks, including:Clocking in and out
Submitting your availability for scheduling
4. Next Steps
Once you’ve completed all onboarding steps, you’ll be ready to begin your regular shifts as a Flink RIder.
Congratulations and welcome to the team!
Need help?
Please check the FAQ section.
If you still require help, please contact us directly.