Introducing the New Tip Distribution Programme!
We’re excited to announce the launch of our Tip Distribution Programme, This programme is designed to reward top-performing riders and ensure a fair distribution of tips across the hub. Tips will be pooled together and distributed based on your tier and the number of hours you worked.
Tier Multipliers:
🥇 Gold Tier: Receive a 2x boost on tips per hour worked.
🥈 Silver Tier: Tips per hour will be paid as-is without a multiplier.
🥉 Bronze Tier: Tips per hour will be multiplied by 0.5x Silver tips.
How to Qualify:
Your weekly performance will determine your tier. To reach a specific tier, you must meet all required targets for that week.
Every Tuesday, you’ll receive a detailed report on your performance metrics, letting you know which tier you've earned and how much you’ll receive in tips. These tips will be added to your next payroll as usual.
Tips to Reach Gold Tier as a Rider
Reaching the Gold Tier allows you to double your tips! Here’s how to qualify:
🥇 Be in the Top 35% of riders for Trips On-Time Compliance
🥇 Have an Average Time at Customer equal to or lower than the hub average
🥇 Maintain an Acceptance Rate of 80% or higher
🥇 Have Zero No-shows
How to Track Your Stats
Open the Workforce App.
Navigate to the Stats Tab.
Filter by your last day worked or view by week.
You can view your performance history for up to 3 months!
Keep in Mind
Tiers are updated weekly based on your performance in the previous week.
Earnings will vary depending on your tier, the hours worked, and the total customer tips for that week.
Strive for the Gold Tier 🥇 to maximise your tips!
Key Metrics and How to Improve
Trips On-Time Compliance
Definition: Percentage of trips completed within Google's estimated riding time.
How to Improve:Follow app-suggested routes and swipe as soon as you arrive.
Cycle efficiently but keep safety in mind.
Acceptance Rate
Definition: The percentage of trip offers accepted.
How to Improve:Try to accept all trip offers.
If helping with non-delivery tasks, ask your Shift Lead to mark you temporarily offline.
Average Time at Customer
Definition: Total time spent with customers divided by the number of orders delivered.
How to Improve:Call the customer if you can’t find them.
Keep your phone number updated in the Workforce App.
No-Shows
Definition: Number of shifts missed without submitting a sickness request.
How to Improve:Show up for your shifts that you are assigned to.
If you cannot make it to your shift, try to swap your shift in the Quinyx app.
Stay on top of your stats in the Workforce App and apply these tips to achieve Gold Tier!