Workplace Accidents & Insurance at Flink (Netherlands)

This article explains what happens after a workplace incident: what is covered, what is not, and what you must do to report it.

In short

Medical treatment is normally handled through your own Dutch health insurance (zorgverzekering).
Flink does not automatically reimburse medical expenses just because the incident happened at work.
Additional costs/damages may be reimbursed only if Flink is legally liable, or if a specific insurance coverage applies.

Important: Having your own Dutch health insurance is mandatory in the Netherlands.

Medical expenses after a workplace accident ▾

In the Netherlands, healthcare costs — including treatment after a workplace accident — are normally covered by your own basic health insurance (zorgverzekering).

Medical bills are sent to your health insurer.
Your eigen risico (deductible) may apply, depending on the treatment.
Flink does not automatically reimburse these medical costs.

If Flink is found legally liable for the accident, certain costs may be reimbursed via Flink or its liability insurer (depending on the assessment).

Salary during absence (sickness/injury) ▾

If you are unable to work due to injury or illness following an accident:

Flink continues salary payment in line with Dutch sickness legislation.
A reintegration process applies, supported by occupational health services.

What may be covered by Flink’s insurance ▾

Depending on the circumstances and the assessment, Flink’s insurance may cover specific damages resulting from a workplace accident, such as:

Damage caused to third parties (where applicable).
Certain material damages (where applicable).
Costs for which Flink is legally liable.

Note: Coverage depends on the incident details and does not apply automatically to all expenses.

What is not covered automatically

Flink’s insurance does not automatically cover:

Medical costs that fall under your personal health insurance.
Your personal deductible (eigen risico).
Accidents outside working hours (when you are no longer on duty).
Accidents during commuting between home and work (unless a specific work-related exception applies).

How to report a workplace accident (required) ▾

Please report the accident immediately. This is important for safety follow-up and insurance handling.

Inform your hub manager or shift lead right away.
Submit a ticket via the workplace incident reporting system.
Complete all required forms accurately and as soon as possible.

More information

For detailed instructions on accident handling and reporting, please consult our dedicated accident policy article.

Your safety matters — and understanding how coverage works helps avoid confusion when it matters most.

Report an incident:

Accident policy article:
Read the accident handling guide

Disclaimer: This article provides general information for Flink employees in the Netherlands. Coverage depends on the facts of the incident and applicable policies/laws.