Hub Newsletter - Week 42, 2022 // Rotterdam

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Hi Flinker, 👋
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Read below for the latest updates on a new reward program, the RAF winter campaign, Hub Ops updates, up-to-date bonus schemes and Flink news.
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Power Shifts Campaign
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We want to inform you about our newly named Power Shift Campaign (previously called Do x Get y Incentive Program) to earn extra money💰!
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​How does the Power Shift Campaign work?
Below you'll find the different level criteria for rewards* you can earn if you complete a number of shifts within the period of October 24th and November 6th without having any absences.
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​Level criteria:
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​Level 1

or
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​Level 2

or
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​Level 3

You can find more information on the Power Shifts Campaign here.
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*The bonus will be rewarded to you if you meet all conditions of the Power Shifts Campaign.

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RAF Winter Campaign
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Only in October and November you can earn even more money by referring friends to Flink!
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​How?🤔
It’s simple: refer three friends at Flink to become a rider and if they’re hired*, you get €500 (gross) on top of what you're already earning.
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Get started:
1 - Open your Flink Rider app
2 - Select “Options” in the upper left side of your screen
3 - Go to “Refer & Earn”
4 - Start sharing your personal link with your friends
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Click here to start referring your friends.
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*Note: Your referee must work 5 shifts without any no-show, in the period of 4 weeks with a contract start date between the 1st of October and the 30th of November for you to receive your reward.
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Hourly Bonus Schemes: 6 November - 20 November
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Please find our bonus schemes for the upcoming period in the Rider Help Center. Don’t forget to book your shifts within that period to be eligible. You can always find the most up-to-date bonus schemes here.
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Hub Ops Updates
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[INFO] Terminology - Ops Associate
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You may hear this term Ops associate. This is merely a naming convention our colleagues in Germany have adopted for pickers and inventory coordinators. So if you hear or read the term Ops Associates it just means pickers and inventory coordinators.
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[INFO] Upcoming changes in November - Picker to Rider Handover Process
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As we all know, it is really important that picked orders get dispatched quickly, efficiently, and correctly to the customer.
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For this reason we will be providing you with equipment and tools to improve this process. Our colleagues in Germany have tested and shown a smoother, better handover time and less customer complaints!
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In November we will plan to test the new Handover Process here as well starting with 1 hub in every city cluster (region). This will give leadership across the country the opportunity to experience the changes before it goes live in the rest of the hubs in each city cluster.
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Your city manager and hub manager will have meetings in the coming week to get more details about this. So stay tuned for online training and for more information!
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[INFO] Changes in Rider app - your rider profile section!
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Check out the changes in your rider profile in the rider app (last mile). Go to your rider profile. That's the place where you can see your tips earned.
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From now on you’ll be able to view all your daily trip statistics (i.e. number of orders delivered, distance traveled, delivery time etc.). Soon you'll be able to view weekly statistics as well!

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Flink News
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Austria has gone pink for Flink in our latest out-of-home campaign! Our colleagues in Austria made sure that all of our fellow park goers would think of a Flink.
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A huge thanks to all involved in painting Austria with Flink!
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Get in Touch
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As always, if you have any questions, please have a look on the Help Center or reach out to us using the Hub Care form here, so we can respond to your request as quickly as possible.

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Best,
Your Flink Team 🚴‍♂️💕

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