Workforce

If you receive tickets from employees that their weekly stats are wrong/not received or similar you can flag these cases in the <a href="https://goflink.slack.com/archives/C065M5U4HFH" rel="nofollow noopener noreferrer" target="_blank">wf_comms_issues</a> slack channel.

<b>When flagging cases always include the following information;</b>

- Email address of the employee
- auth0id
- The time frame for the weekly stats
- Description of the issue/question

The channel is added to Zendesk as well, so you can flag cases directly from ZD. Macro/side conversation macro is called; WFS to Comms issues &gt; Weekly stats

Input the employee’s email in <a href="https://docs.google.com/spreadsheets/d/1TPeg4-71vO7faVqcnOhOaDb5yGp8IPWTV1pvZt8t-Qc/edit#gid=0" rel="nofollow noopener noreferrer" target="_blank">this sheet</a>

The Auth0 ID will be shown, so you can include it when you flag cases!

1. Input the employee’s email in <a href="https://docs.google.com/spreadsheets/d/1TPeg4-71vO7faVqcnOhOaDb5yGp8IPWTV1pvZt8t-Qc/edit#gid=0" rel="nofollow noopener noreferrer" target="_blank">this sheet</a>
2. The Auth0 ID will be shown, so you can include it when you flag cases!

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