SOPs
54 articles
- Student cases reached 140 full days pausing & termination
- Useful training slides
- Bank Account Update
- Updating Personal Information
- Reference Letters
- Document Requests
- Matriculation Certificate Recollection Cycle
- Warnings
- EZB- Erklärung zum Beschäftigungsverhältnis
- Hub Change
- No-Show & Automated Warnings Withdrawal
- Contract Change to Ops+
- Contract changes- Exmatriculation/Finished Studies
- Contract Changes - Blue Collar
- test
- Munich Ops hourly rate update
- Returned Visa Terminations
- SOP - Primary/Secondary Job
- Process for escalating tickets & handling impatient employees/applicants
- Payroll Good-to-Knows
- SOP Weekly Stats
- Employee Resource Groups
- Slack channels
- Process of Tax ID and Tax Class
- CSAT Analysis
- Soft Skills
- Agent PlayVox documentation
- All Things "Payslips"
- Submit Documents
- Missing feedback after In-Person-Meeting
- Contract & Application Change requests
- Quinyx Account Creation Failure
- Application Reactivation (Rehires)
- Quinyx Reactivation Requests (Employees)
- Hub Manager Escalations
- Vouchers
- Refer a Friend
- Equipment Deposit
- Special leave
- eAU Sick Leave Process
- Public Holiday Payments (Feiertage)
- SOP - Forwarding
- SOP - Insufficient Shifts Payout
- Sickness handling - Workforce One
- Broken Phones 2.0
- Zendesk
- Tipping Corrections
- Process of Hourly Rate
- Missing hours Correction
- Vacation Pay
- Sick leave Requests- necessary? We already have sick leave process
- Sick Leave Correction Process
- Process of Vacation
- Process of Sickness