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Hub Change

WFS People Services Team

WFS People Services Team

SOP-DE-WFS People Services- Hub change: Process of the processed hub change requests

Number of Reviews: 5

Approvers: Ester Atweh

Date of Review: 21.03.2024

INTRODUCTION

This procedure clarifies the hub change process and how to process it. WFS People Services team processed hub change only to blue-collar employees (Riders, Ops Associates, and Ops Associates Plus) without contract change in the same city and expansion. A hub change can be requested by the Hub manager.

Guidelines and Policies

  • The WFS People Services team processes hub changes in the same city and expansion without issuing a contract change.

  • If the hub change is in a different city or expansion, the contract change must be issued. Further applies the process of “SOP-DE- WFS People Services-Contract changes_2.0”.

  • The hub change effective date must be in the future, but it does not mean the 1st of every month has to be followed. In case the Hub manager requests, hub change can be processed also from the 15th of the current month.

  • The hub change must be approved by both hub managers and only after SAP/Quinyx can be updated.

  • If the hub change is denied by one of the hub managers, the request will be denied and SAP not updated.

  • If the employee requests a hub change, we will redirect the employee back to the Hub manager. To redirect employee to Hub manager, macro “DE > EN > Contract change” can be used.


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Useful Tools


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Process Flowchart


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Description of Process (Step-by-Step)


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Introduction:
​The WFS People Services team without contract change can process hub changes in the city/expansion. The effective change does not have to be from the 1st of every month however it must requested by the Hub manager.


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​Hub change in the same city/expansion process

    • The Hub manager requests a hub change in the same city/expansion.

    • To check if the new hub is in the same city/expansion can be done here. In case the new hub is in a different city or expansion, the contract change to location/expansion process must followed.

    • If the Hub manager is the same for both hubs, the WFS People Services team will process the hub change in SAP and solve the ZenDesk ticket.

    • If the new hub has a different hub manager, the WFS People Services team will request another manager’s approval.

    • To request another Hub manager’s approval, the WFS People Services Specialist will use macro “ DE > EN > WFS to HM > Hub Change Received", fill out Slack workflow details, and click “Send”.


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  • Hub managers' Slack names can be found here.

  • If the second hub manager does not provide feedback in 24 hours, the WFS People Services Specialist will request an update in the Slack workflow thread.

  • If one of the hub managers denies the Hub change, WFS People Services will not process and deny it. Macro “DE > EN > Hub change denied” can be used to inform the Hub manager.

  • If the hub change is approved by both hub managers, WFS People Services will continue with the hub change.

  • WFS People Services Specialist will update the employee’s SAP profile with new hub details with an effective date requested by the Hub manager.

  • Approved Hub change ticket can be solved using macro “DE > EN > Hub change approved”.

  • Do not forget to add internal notes when solving tickets.


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Flowchart on how to update hub change in SAP:
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​Scribe how to update hub change in SAP.


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Macros and Magical Shortcuts


​ZenDesk macros:

  • “DE > EN > Hub change received” - opens Slack workflow.

  • “DE > EN > Hub change denied” - denial of Hub change.

  • “DE > EN > Hub change approved” - approval of Hub change.

  • “DE > EN > Contract change” - when employee requests hub change and we redirect back to the Hub manager.


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​Magical shortcuts:

  • hubd - hub change denied

  • hubc - hub change approved


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FAQ's and SOP's


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Questions

Answers

What should I do if the HUB that the employee would like to move to is in another city?

Process according SOP-DE- WFS People Services-Contract changes_2.0”

When the hub change has been approved, do we have to ask the hub manager for the date when the employee starts to work on the new hub or do we do the change for the next week?

Hub manager should provide this information already in ZenDesk ticket.

What should I do if the Hub Manager is taking more than 2 days to answer about the Hub change?

Ask for the help of the team leaders and tag them in the threads.

What if the hub change was already updated in SAP but the change is not reflected in Quinyx?

Review the case what happened and if needed update Quinyx with correct hub information.


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Review history

Number of Reviews

Date

Changes

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