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Where do I see my stats?

Performance stats

  1. Go to the Workforce App.

  2. On the bottom menu, select Stats.

    1. Alternatively, go to the Hamburger menu > Stats.

  3. Choose a week from the past 3 months or the previous day.

    1. Note: the current week’s data is updated from the beginning of the week until the last refresh.

Riders and OAs can see their performance stats.

Compliance stats

  1. On the same screen, choose a week from the past 3 months.

  2. Scroll down to your compliance stats.

Stats shown

  • Riders' performance stats: deliveries per online hour, acceptance rate, average time at customer, trips on time compliance.

  • Riders' compliance stats: unexcused no-shows, pending no-shows, late shifts, availability per contracted hours.

    • Riders who take over Ops Associate tasks can also see the stats associated with that role. To do so:

      1. Select the Rider button.

      2. The screen automatically changes to your Ops Associate stats.

      3. To return to the Rider stats, select the Ops Associate button.
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  • Ops Associates' performance stats: picking time per item, post-delivery issue rate.

  • Ops Associates' compliance stats: unexcused no-shows, pending no-shows, late shifts, availability per contracted hours.

All stats are clickable. Once you click on any of them, you can see how you performed during the selected time period compared to your hub peers. You can see the hub average, the top performer, and tips to maintain or improve your performance:

References

To learn more about the stats, click here.

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