Key updates you can't miss __________________________________
Rider widget and other changes in Activity/Live steering dashboard š²
Tomorrow, Wednesday 11th, We will introduce the Rider widget and other changes to the Activity dashboard in Hub Portal at Hub level:
The Rider widget is now visible within the Riding Performance section, which has moved to the right, while retaining all the previous information under Riding.
The Inside Hub and Inventory columns have been combined into a single column on the left, with no changes to the information displayed.
The purpose of these changes is to ensure that all relevant information is readily available at a glance in the Activity dashboard, optimized for display on the big screen. Over time, the Orders dashboard will evolve into a dedicated desktop page for detailed analysis of order-specific data.
Whatās next?
Soon we will also add an OA widget, and progressively remove the rider widget from the Orders Dashboard.
š©āš« Read more about it here
š If you have any questions, contact us on #tech-hub-service-de (all how-toās here)
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Stock level now included in BBD Checks and other updates š²
Starting Wednesday 11th, you'll be able to see the current stock of a product during BBD checks. This will help you identify if there are additional products in the backstock that need to be checked.
We've also introduced other improvements to the checks:
BBD and Freshness Checks will now be automatically deleted when the stock hits zero, just like Low Stock Checks.
We added a rule to the Low Stock Checks to not include items that have been counted in the previous 4 days.
With these improvements, we already reduced the amount of unnecessary checks by around 60%, while keeping the issue rates stable!
š If you have any questions, contact us on #tech-hub-service-de (all how-toās here)
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Bike and equipment articles available again in Coupa š²
Some of the articles below were not available in Coupa for some time, but you can now order them again! Please order only what you actually need:
Handlebar gloves keep the Ridersā hands warm and dry - even in heavy rain.
The material is 100% waterproof.
The updated design has wider openings to make sure the Riders can easily pull their hands off the gloves.
Please order no more than 10 pairs, unless approved otherwise.
We might also send the remaining ones from the old design to make use of them.
If the QR-code strap is broken/ripped off, you can reorder a new one so that you can keep using the S-Container.
Reminder: all S-containers should have green QR-Codes. You can order them here.
Cushions for bike boxes
Cushion for 2-S-Box (2 S-Containers): also for the boxes of the Smartvelo Rapid.
Cushion for 3-S-Box (3 S-Containers): CYCLE 20Fifty only.
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Update: replacement for damaged Zebras š²
We have an important update regarding the replacement of damaged Zebras and the current stock situation:
Current status:
Replacement Zebras are currently out of stock.
A new delivery of Zebras is expected next Monday 16.12. Once received, replacements will be sent out immediately.
To-do for all teams:
Please check your current stock of functional Zebras to ensure you have enough for the end-of-year inventory count.
Report any damaged Zebras immediately to help us assess and fulfill additional needs before the year's end.
Your proactive efforts will ensure smooth operations as we close out the year. Thank you for your cooperation!
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Reminder: Re-Delivery Check Workflow š
With the introduction of the Help Center to request item refunds, itās crucial to be more careful with re-deliveries. Thatās why itās important to always use the re-delivery check workflow in your hubās Customer Care Slack channel for every re-delivery, including quick corrections that Riders handle during their trips. This ensures we prevent situations where customers receive both a re-delivery and a refund.
Important to keep in mind:
Only entire bags or orders that were forgotten or delivered to the wrong customer may be re-delivered. Single items should not be re-delivered. This is because itās often more expensive to re-deliver an item than processing a refund, and re-deliveries negatively impact your hubsā and your employeeās UTRs.
š If you have any questions, contact us on #tech-hub-service-de (all how-toās here)
Weekly insights__________________________________
Reminder: pest precautions š
Itās getting cold outside and pests want to come insideā¦
Why is this a problem?
In many cases, pests:
Carry pathogens
Contaminate places with their excrements, hairs etc
Damage products and packagings
Cause harm to the facility
Not taking action when noticing infestations can lead to the closure of a hub.
How to report a pest infestation
When traces of an infestation are recognized in the hub, Shift Leads or Hub Managers must open a ticket on Zendesk under āPest problemā. If you need to escalate it, use the escalation flow in the related Slack channel.
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We strongly recommend you to hang these posters in the hub to upkeep your safety:
Attention: the traps in the print above must be handled with care!
āš©āš« Read more about preventing pests in your hub here under āHow can I prevent infestations in the hub?ā
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Shelf Changes __________________________________
1.0 HUBS
IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to @space_planning for further questions. Many Thanks!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
3.0 HUBS
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IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.