Key updates you can't miss
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New Live Steering KPI in Hub Portal 📲
On Wednesday 30.10, we will introduce a new KPI on the Live Steering dashboard at both the hub and employee levels: Average Rider Preparation Time. This metric addresses a previous gap in our KPIs, allowing for a more precise measurement of performance and operational efficiency.
Read all the information you need below:
👩🏫 Read more about it here
🆘 If you have any questions, contact us on #tech-hub-service-de (all how-to’s here)
New customer address fields in Workforce app 🏡
On Wednesday, October 30th, we’re adding extra address fields to the Workforce app on Android, making it easier for Riders to locate customers. Next week, this update will roll out gradually to iOS as well. Riders must have the most recent version of the Workforce app to see this update.
The information in these fields depends on details provided by the customer. For customers experiencing frequent issues with reachability or prolongued times at customer, we will follow up with them.
Soon, you’ll also be able to see these fields in the Hub Portal.
Find all the details you need below:
👩🏫 Read more about it here
🆘 If you have any questions, contact us on #tech-hub-service-de (all how-to’s here)
New mandatory bag scan for JET x REWE orders 🛍️
This week, we'll begin the distribution of JET x REWE branded paper bags.
Next week, the Ops Associates will need to scan the QR-code at the bottom of each bag before picking JET x REWE orders.
👩🏫 Read more about it here
Reminder: battery cabinet (Aescos) - emergency procedures 🚨
In an emergency, it is crucial to respond appropriately to warnings from the battery cabinet to prevent further damage. Please follow the steps below according on the alert level:
🟡 Warning: internal temperature exceeds 50°C
Signal: red LED on, slow beeping, relay contact closes.
Actions:
Do not open the cabinet!
Disconnect the cabinet from the power supply.
Observe for any smoke or unusual smell.
If smoke or smell is detected: call the fire department.
If no smoke or smell is detected: reconnect the cabinet to the power supply.
Create a repair request.
🟠 Alarm level 1: smoke detector triggered
Signal: red LED on, medium beeping, relay contact closes.
Actions:
Do not open the cabinet!
Do not disconnect the cabinet from the power supply.
Observe for any smoke or unusual smell.
If smoke or smell is detected: Call the fire department immediately.
Create a repair request.
🔴 Alarm level 2: internal temperature exceeds 70°C plus smoke detector triggered
Signal: red LED on, fast beeping, relay contact closes.
Actions:
Do not open the cabinet!
Do not disconnect the cabinet from the power supply.
Immediately call the fire department.
Create a repair request.
👩🏫 Read more about the battery cabinet here
Upcoming for you
New “Trainings” tab in the Workforce app 📱
Riders and OAs will soon be able to see a new Training section in the Workforce app. This section will provide an overview of all EduMe training modules assigned to them.
Shift Leads and Hub Managers will be able to refer new joiners to this tab to easily locate their onboarding training sessions.
In the future, we’ll be adding additional training types, such as for new processes or refresher sessions.
Weekly insights
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Delays in reply time from Workforce Support Team 📱
Given unplanned absences, we are experiencing an increase in reply time this week.
As such, please create escalations correctly. We are working on solving tickets, especially payroll and visa tickets, as fast as we can with our current resources. Please use the correct forms for escalations, so the responsible team gets to your request on time, and avoid other communication means, such as Slack private messages. Don’t forget to submit the ticket IDs as well.
We also kindly ask you to remind employees to not open multiple tickets and to choose the most suitable option in the contact form, so their issues can be solved quicker.
Zendesk numbers 🧮
Solved: 1737 🥳
Team | Number of open tickets |
SSC - Workforce Support | 293 |
SSC - People Services | 316 |
Expected delays: conservative waiting time estimation for employees 📈
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 2d 17h |
SSC - People Services | 4d 14h |
Expected delays: conservative waiting time estimation for Hub Managers’ escalations 📈
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 24h |
SSC - People Services | 24h |
Shelf Changes
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1.0 HUBS
IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to @space_planning for further questions. Many Thanks!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
2.0 HUBS
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 2.0 setup.
In the google drive folder you will find the G sheet files for all the hubs that are affected in the shelf changing. Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact @space_planning.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
3.0 HUBS
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.