Your to-do's this week
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Your feedback on the new newsletter format đŹ
As we had very little feedback this past week, we would like to give you another week to let us know how you feel about the new newsletter format.
Leave your feedback here. We will discuss the results and next steps in next weekâs newsletter.
Your feedback is incredibly important to us, so we can provide you a platform that gives you exactly what you need. Thank you for your feedback!
Key updates you can't miss
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HubOne: white screen issue fixed đČ
As most of you have experienced in the past, HubOne sometimes showed a white screen after a new app version was released. We have just released the newest version of HubOne, and although you might still get a white screen, that issue should be fixed after this release đ
If you still get a white screen, the app will show you instructions on how to resolve this issue. You can also check the instructions here in the FAQ section.
đ In case of any issues, please continue to contact #tech_hub_service-de
Choose correct form when escalating employee tickets đ©âđ»
When escalating an employee ticket, please use the form âEskalationâ, not âWorkforce Support Requestâ.
âWorkforce Support Requestâ is only applicable if the employee canât create tickets in the Workforce App.
Insert the âRequest IDâ when escalating tickets đȘȘ
Request IDs (also referred to as âTicket IDâ) are required for us to handle the escalations efficiently. Employees can find their Request IDs in the Workforce app.
To find it, click "Support", then "My requests". When opening the request, they will be able to see the âRequest IDâ (7 digits long).
Weekly insights
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New hub opening in Berlin-Neukölln đ„ł
After a long time, we are excited to announce the relocation of our hub in Berlin-Neukölln. The former DE_BER_NEUK is now DE_BER_THIE. We've transformed from a "SpÀti"-style setup into a hub with solid infrastructure.
Letâs go, Team DE_BER_THIE! đ
Delays in reply time in the Workforce Support Team đ€
Due to team absences and a higher inflow from payroll, we are experiencing an increase in reply time this week.
Please limit escalations, as we are working on solving the tickets as fast as we can and will process payroll tickets, etc. as fast as possible with our current resources.
We also kindly ask you to remind the employees to not open multiple tickets, so that their issues can be solved more quickly and to choose the best suitable option in the contact form for faster reply times.
Zendesk numbers đ§ź
Solved: 1284 đ„ł
Team | Number of open tickets |
SSC - Workforce Support | 434 |
SSC - People Services | 120 |
Expected delays: conservative waiting time estimation for employees đ
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 36h |
SSC - People Services | 42h |
Expected delays: conservative waiting time estimation for Hub Managersâ escalations đ
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 24h |
SSC - People Services | 32h |
Promotions and samples
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Next weekâs promotional SKUs đ
Weâve got more promos coming up next week! đ€ Find here the list of SKUs on promo for week 33.
The Demand Planning Team thanks you đ«¶
Shelf Changes
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1.0 HUBS
IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to @space_planning for further questions. Many Thanks!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
2.0 HUBS
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 2.0 setup.
In the google drive folder you will find the G sheet files for all the hubs that are affected in the shelf changing. Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact @space_planning.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
3.0 HUBS
â
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.