Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Operations
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[Action] Your feedback on the Hub level Live Steering/Activity dashboard 💬
We would like to get your feedback on the Live Steering/Activity dashboard in Hub Portal. Your opinion matters to us, so we can make the necessary improvements to better your daily operations.
Access the survey here.
👩🏫 Read more about the Activity dashboard here
[Go-live] New exit screen for order picking - Live 17.06 📲
Whenever you were picking and pressed the ‘back’ button to exit the picking flow, the order got stuck within the flow. We have corrected this mistake!
On 17.06, Pickers will see an extra screen when leaving the picking flow that instructs them to go back to the order to complete it.
This will help to avoid “invisible orders” that are stuck in the picking state.
🆘 If you have any questions or issues, write us at #tech_hub_service-de
[Update] No more French translations in HubOne 🇫🇷🚫
As of tomorrow, we will remove all French translation from HubOne and HubAlert.
If you have a Zebra in French, please change it to English or German.
[Update] Current Week Performance Data now in WF Tool 📲
Starting tomorrow, 17.07, the Workforce Performance Tool will include data for both past weeks and the current week.
Additionally, from Friday 19.07 onward, Riders and OAs will also see the current week’s and current shift’s data in their stats in the Workforce app.
Note: the current week’s data is updated from the beginning of the week until the last refresh.
🆘 If you have any questions or issues, write us at #tech_hub_service-de
Demand Planning / Replenishment
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[Insight] Next week’s promotional SKUs 🍔
More promos coming up next week! Find here the list of SKUs on promo for week 30.
The Demand Planning Team thanks you 🫶
Commercial / Assortment / Projects
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[Reminder] Inbounding ginger 🫚
We have been selling ginger for over a year now. Here's a brief overview of our process:
Receiving: we receive a 5kg box of Bio Ginger.
Handling: since the ginger is loose, it cannot be inbounded as Bio and is sold as conventional.
Bundling: bundle the ginger into 120g portions. This will create 40 items of 120g each (4,8kg in total), leaving a 200g buffer:
SKU accuracy: it is crucial to inbound the ginger on the correct SKU to ensure accurate tracking of ordered vs. received goods.
Please ensure to inbound ginger only to the following SKUs, based on the Country of Origin (CoO):
111651017 – Ingwer ca. 100g (Brasilien)
11017532 – Ingwer ca. 100g (China)
11013744 – Ingwer ca. 100g (Peru)
We have multiple SKUs due to historical sales of different quantities. To avoid errors, only use the three SKUs mentioned above.
Here, you can refer to the first announcement we’ve made about this on 04.04.2023.
Help spreading the knowledge with new colleagues so this topic doesn’t get lost!
🆘 If you have any issues, write a Hub Alert ticket
Workforce Shared Service Center
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[Reminder] Employees can request vacation directly in Quinyx 🌴
Kindly remind the employees that they should not create tickets if they want to request vacation. Employees should just create a request in Quinyx.
All vacation requests are handled directly in Quinyx and employees will get a reply when their request has been handled by the team. This means there is no need to also contact WFS when requesting vacation.
Find the FAQ article on requesting vacation here.
[Insight] Zendesk numbers 🧮
Solved: 1330 🥳
Team | Number of open tickets |
SSC - Workforce Support | 255 |
SSC - People Services | 66 |
[Insight] Expected delays: conservative waiting time estimation for employees 📈
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 24h |
SSC - People Services | 38h |
[Insight] Expected delays: conservative waiting time estimation for Hub Managers’ escalations 📈
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 24h |
SSC - People Services | 24h |
Marketing
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[Reminder] New Refer-a-Friend (RAF) Flyers 🚀
This is a reminder to distribute the new RAF flyers!
This is a very cost-efficient way to acquire new customers so make sure you distribute these flyers in all orders, except external orders.
If you still don’t have them in your hub or if you have any questions, please reach out via Slack to Daniela Farias.
Retail Media
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[Action] Granini sampling🧃
In week 29, we will have a sampling of Granini Basil Berry 0,75l, that is only visible for the customers that have selected the sample in the app.
Please only put this sample in the orders of the customers who have selected the sample in the app.
[1.0 Hubs] Shelf Changes
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[ACTION] 1.0 Hubs Shelf Changes
IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to @space_planning for further questions. Many Thanks!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[2.0 Hubs] Shelf Changes
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[ACTION] 2.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 2.0 setup.
In the google drive folder you will find the G sheet files for all the hubs that are affected in the shelf changing. Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact @space_planning.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[3.0 Hubs] Shelf Changes
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[ACTION] 3.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.