Inbounding Based on Delivery Identifier: a feature in the HubOne app, scan the REWE Rolli ID before inbounding. See more here.

Inbound Checker: track your daily inbound deviations with the Inbound Checker. See more here.

Inventory Flow: simplified check formats in the HubOne app to save you time in your daily hub life.

Rider Equipment Deposit: riders pay a one-time deposit for the equipment when leaving the company. When they retur the equipment, the deposit will be fully refunded. See more here.

Age Verification Design Enhancement: feature in the Rider App: if the rider has done the 'Arrival Slide' at the customer -> pop-up window is opened, which reminds the rider of the ID check (if the order contains alcohol/tobacco products). See more here.

In order to increase the service quality of Facility Management, we have improved the ticket details input.

The selection "Property Management and External Services" has been replaced by Facility Management.

Here, after entering the contact details, the following selections are available:

Feedback Service Provider (Cleaning, Disposal, Pest Control, Water Dispenser). Please report problems and complaints through this channel. We log the deficiency reports and forward them to the service providers. In case of repeated poor performance, we escalate the topics with the providers.

Your reporting forms the basis for talks and negotiations, so it is quite important.

Utilities (gas, water, electricity)

Repair requests

Since Monday 01.04 we now sell loose ginger

They should be bundled into approx. 120g (see photos)

As a gesture of goodwill, we tagged the item as 100g and only charge so much

The ginger is actually organic, but in order to not have to pack it with complicated extra features, we sell the product as conventional

In one box there are 5kg, which means we get 40x 120g out of one box (4,8kg) - 200g we leave as buffer for waste etc.

This Sunday (02.04) we had hubs open in Darmstadt, Kassel, Wiesbaden and Offenbach for the first time. We had a total 549 placed orders on that sunday with a volume of 134 incoming contacts (that is roughly 24% of place orders turned into a CC conversation), all mostly customers asking where their order is.

After our pilot for Sunday openings in Darmstadt has been running successfully since 12 March and has been well received, we have extended the Sunday openings to Kassel and Wiesbaden.

The Team Public Affairs has informed the city leaders (mayors and responsible departments) before the Sunday openings started to make sure that our approach is tolerated.

In order to adapt even better to our environment, we rely on feedback from our neighbors. In case of criticism, this is to be documented via the corresponding Neighbourhood-Ticket (here).

The tickets help us to be informed about any grievances at an early stage and, if necessary, to talk to our neighbors. In doing so, it is important for us to take criticism seriously while at the same time protecting our staff in the hubs and bringing about a solution that is compatible for everyone.

As you know, the summer semester 2023 has already started at the universities. Therefore, we need the current certificate of enrollment for the new semester from all employees with working student contracts or student visas by Friday, 07.04.2023.

This is a legal requirement for working with Working Student contracts. Without a current, valid enrollment confirmation, continued employment on such a contract is not permitted. Employees have already been notified that they must submit their enrollment verification for the upcoming semester.

For a list of individuals in your Hubs from whom we are still missing documentation, please see the associated link in your City Sheets HERE. You can find the list of open cases in the tab "Cert. Recollection_Overview". Please keep these strictly confidential!

Please assist us by reminding students in your Hub to submit their current certificate of enrollment.

Thank you for your understanding/ support.

No immediate release: To ensure an accurate processing of all requests, we require up to 6 days and cannot offer immediate release as an option due to time constraints.

Early release remains an option: however, Hub Managers have a 48-hour veto right after SSC requests early release. If the request is denied by the Hub Manager, we will inform the employee that the full contractual notice period will be in effect.

6 days of processing time: our new process prioritizes compliance and provides Hub Managers greater visibility of leavers and veto rights. As a result, we will require up to 6 days to process all requests accurately.

The current process for attaching saddlebags and boxes is far from optimal. This is a well-known issue. We have taken the feedback from you to heart, which is why we have been working on an improvement for quite some time. We would like to give you a small update.

The current solution with the cable ties had the background that we had to find very quickly an attachment option that works for about 12 different bike models. However, this solution came with certain disadvantages that we want to get out of the way with the new solution. Replacing the cable ties should bring the following advantages:

Because of the way the bikes are built, there will be two different solutions: For the Smartvelo bike provider (currently only in NRW) and for all other providers.

The hubs with Cycle, Enviado and Zoomo will unfortunately have to wait a little longer, as we are still in the development phase with our partners here. The system will be very similar to that of the Smartvelos, with the focus for now on the saddlebags rather than the boxes.

The next steps include prototype manufacturing, an endurance test in the hub, and then production and rollout. As a result, we expect to rollout around the third quarter of this year.

However, as an interim solution for the Cycle RadRunner, washers will be shipped in the coming weeks that can be mounted between the rack and the box plate. This will raise the boxplates slightly, allowing the saddlebag cable ties to be attached without having to loosen the boxplate.

This is already possible on the Cycle Henry I's. More details to follow!

With the Easter holidays approaching, we wanted to give you an update on our public holiday payroll processes for our Riders, Ops Associates and Ops Associate +.

We will only reimburse public holidays for employees who have worked 75% of the respective business day in the last three months. This process is in line with our scheduling approach where we distribute shifts per person across a maximum of 5 days a week.

Please note that Shift Lead and Hub Manager compensation is not affected by public holidays.