Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Operations
__________________________________
[Insight] Relocation of DE_HAM_OTTE to DE_HAM_RUHR 🚀
On April 24th, the hub DE_HAM_OTTE moved to the new hub DE_HAM_RUHR.
Now, there’s a lot more space for daily operations and a significantly better delivery situation for our suppliers.
The entire Hub Manager North team took this as an opportunity to take a closer look at the new RUHR hub together last week and held an offline HM meeting on site.
Thanks to everyone who diligently supported the opening! DE_HAM_RUHR team, have fun working in the new hub 🙂
[Update: HubOne] Switch to SU facings for wine & spirits
One of our main goals for Q2 is to increase the number of SKUs in our hubs. As such, one initiative to increase our drinks assortment is to change the facings for spirits and wines from handling units to single units – as is the case for beer SKUs.
This means that, by Thursday 02.05, low seller wine and spirits will only have 1 row of single unit facings in the shelf instead of 2, as was the case with HU facings.
The Commercial Team will fill up the freed up space with new SKUs throughout the month of May.
[Update: Hub Portal] Sickness feature in Workforce Performance tool 📲
On Thursday, 02.05., we will release a new KPI in the Workforce Performance tool: the Sickness rate.
The Sickness rate allows you to track the percentage of shifts where an employee was sick. It’s calculated by sick days / (sick days + worked days).
If the sickness rate is higher than 25%, the employee is eligible for termination. This will be indicated by a Sickness rate label of >25% in the employee compliance tracker (see picture below).
Reminder: employees that are eligible for termination AND have a sickness rate higher than 25% are highlighted in red in the All employees overview. Employees eligible for termination with a sickness rate lower than 25% are highlighted in yellow.
[Update: Hub Portal] Access for SL & OA+ in Workforce Performance tool 📲
On Thursday, 02.05., Shift Leads and OA+ will gain access to the Workforce Performance Tool.
This improves their overview of the overall employee performance, as they now have the tool and the live steering. Additionally, they can also support HMs with the feedback talks and documentation in the WF Performance Tool.
However, their access is only limited to the performance and feedback sections. SL & OA+ won’t have visibility of the compliance data (no-shows, late shifts, sickness rate and termination eligibility).
👩🏫 See more about the Workforce Performance tool here
[Go-live: HubOne] Stock level shown during picking process 🛒
You can now see the stock level of each product during the picking process instead of the SKU. This helps you know how much stock is potentially still in the backstock.
Make sure to update HubOne via Hub app to the newest version to activate this new feature.
Note: the display of stock level is only updated after every picked order. Thus, it can happen that the stock level is not 100% accurate if 2 orders that contain the same item are being picked at the same time.
👩🏫 See more about picking here
[Action] Your feedback on the Hub Newsletter 🙋♀️
We always strive to make our communication channels as interesting and engaging to you as possible. As such, it would be valuable to us to get your feedback on the hub newsletter, so we can improve it for you.
Take the 3 minute survey here.
Demand Planning / Replenishment
__________________________________
[Insight] Next week’s promotion SKU’s 🙌
We’ve got another round of promotions just around the corner. See next week’s promotional products here.
Also note that we are sampling 21000 units of Lays Chips aus dem Ofen Gesalzen 100g from week 19 onward.
The Flink Replenishment Team thanks you 🫶
Workforce Shared Service Center
__________________________________
[Insight] Zendesk numbers 🧮
Solved - 1522 🥳
Team | Number of open tickets |
SSC - Workforce Support | 114 |
SSC - People Services | 72 |
[Insight] Expected delays: conservative waiting time estimation for employees 📈
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 25h |
SSC - People Services | 1d 20h |
[Insight] Expected delays: conservative waiting time estimation for Hub Manager escalations 📈
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 6.4h |
SSC - People Services | 2.8h |
Marketing
__________________________________
[Insight] Raffle with Hellmanns and Knorr 🏆
The raffle will go live on April 29th for 2 weeks. Customers will have a chance to win tickets to the UEFA game by buying 2 products from Hellmanns and Knorr and adding a raffle SKU to the cart.
The raffle SKU Hellmann's & Knorr Glückslos is just to track participation, there are no real products that you need to add in your hub.
[Reminder] Insert the new customer booklet in all new customer + external orders 🛍️
Please make sure you place the new customer booklet in all new customer orders, including external orders! This way, we can reach even more customers 🎉
🙋♀️ For any questions, reach out to Daniela Farias
[1.0 Hubs] Shelf Changes
__________________________________
[ACTION] 1.0 Hubs Shelf Changes
IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to @space_planning for further questions. Many Thanks!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[2.0 Hubs] Shelf Changes
__________________________________
[ACTION] 2.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 2.0 setup.
In the google drive folder you will find the G sheet files for all the hubs that are affected in the shelf changing. Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact @space_planning.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[3.0 Hubs] Shelf Changes
__________________________________
[ACTION] 3.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
Article feedback
Something wrong with the article? Tell us!








