Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Operations
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[Go-live] Workforce Performance Tool - tomorrow 20.03 📱
What’s new?
Redesign and release of additional features for the workforce section in the Hub Portal
Compliance and Performance Tracking on hub- and employee level
Ability to filter and sort for employees with worst performance on specific KPIs
In-depth compliance and performance analysis on employee level
New feature: Feedback Tracker
Initiate feedback talks with employees and track it with the WF Performance Tool
👩🏫 See the PDF with detailed information here
[Go-live] Workforce App stats - Go-live 21.03 🚀
Good news! Riders and OAs can now see their performance and compliance stats in the Workforce App.
Here’s the breakdown:
Riders see the same stats used to evaluate their performance.
OAs have their own stats in the app for the first time.
Both Riders and OAs have their compliance stats for the first time in the app 💪
How to access the stats:
Performance Stats
Go to Stats.
Filter for the following options:
Last day, meaning last completed shift (before the current shift).
Any week from the past 12 weeks (if available).
Compliance Stats
Filter for any week from the past 12 weeks.
Scroll down to see your compliance stats.
👩🏫 Learn more about it here
🆘 Issues to #tech_hub_service-de
[Insight] Priority Delivery Update 🚴♀️
Customers that live close to the hubs may see an additional delivery option when doing the checkout that gives them an optimistic delivery promise (PDT-10 min) for an additional fee of 1.99€.
Here’s the breakdown:
Nothing changes for you. However, these orders will automatically skip the queue and be assigned faster. As always, do your best to have them picked and en-route as quickly as possible.
You will see them displayed on the Hub Portal with a short window time.
Currently, there is a bug with the display of the fulfillment time, shown as NaN:NaN. This will be fixed in the near future.
👩🏫 Learn more about Hub Portal here.
🆘 Issues to #tech_hub_service-de
[Insight] New Live Steering Dashboard OA metric: SKUs inbounded 📱
Today, we added a new metric to the Activity Dashboard - Employee Level tab: SKUs inbounded per OA.
→ Coming next week: SKUs checked.
👩🏫 Learn more about Hub Portal here.
🆘 Issues to #tech_hub_service-de
[Action] Share your feedback about the Live Steering Dashboards! 📥
Over the past few weeks, we have added additional Rider and OA metrics to the new Activity dashboard - Employee Level tab in the Hub Portal.
We would love to get your feedback about the live steering dashboards to improve them further!
Every input is highly appreciated 👩💼
[Insight] Products sorted by stock level when scanning a shelf 📲
When scanning a shelf, products will now appear in descending order based on the quantity in stock!
Demand Planning / Replenishment
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[Insight] Next week’s Promotion SKU’s 🤩
We can’t give you chocolate eggs, but we can give you something much sweeter 🍭 Here’s next week’s promotional products.
The Flink Replenishment Team thanks you 🫶
Workforce Shared Service Center
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[Insight] - Zendesk Numbers 🧮
Solved - 1933 🥳
Team | Number of Open tickets |
SSC - Workforce Support | 154 |
SSC - People Services | 105 |
[Insight] Expected delays - Conservative waiting time estimation for Employees 📉
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 22h |
SSC - People Services | 2d 2h |
[Insight] Expected delays - Conservative waiting time estimation for Hub Managers Escalations 📉
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 25.1h |
SSC - People Services | 73.3h |
Marketing
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[Action] Refer-a-Friend Flyer - all hands on deck needed!
💡Tip for saving time: Prep some bags by adding the flyer beforehand if you have the time, so you won’t have to worry about it when it’s busy! 💡
Please make sure to add a flyer into every order 💌
If you don’t have any left, reorder them here
[1.0 Hubs] Shelf Changes
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[ACTION] 1.0 Hubs Shelf Changes
IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to @space_planning for further questions. Many Thanks!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[2.0 Hubs] Shelf Changes
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[ACTION] 2.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 2.0 setup.
In the google drive folder you will find the G sheet files for all the hubs that are affected in the shelf changing. Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact @space_planning.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[3.0 Hubs] Shelf Changes
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[ACTION] 3.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.