Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Operations
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[Action] Too Good To Go push ⬆️
What do we want to achieve?
Too Good To Go (TGTG) helps us reduce our food waste. However, we only give 30% of all eligible waste items to TGTG.
We want this to change 🤝 With the TGTG push, we want to push the TGTG vs. waste ratio up significantly over the next weeks.
However: the goal of the initiative is to reduce food waste and not increase TGTG bags in general. That’s why it’s important not to outbound more items as waste in order to push for more TGTG bags. We will solely measure the share of TGTG bags compared to your total waste.
What do you need to do?
Print out the One pagers and hang them in your hub
Confirm that you printed them by sending us a picture via this form (mandatory)
Follow the TGTG process as described in the One pagers on a daily basis and give away all eligible waste items through TGTG bags
👩🏫 Learn more about TGTG here
[Insight] More live rider metrics in the Employee level dashboard in Hub Portal! 📊
Tomorrow, you’ll see the % Trip On Time Compliance metric
What encompasses this KPI: actual riding time compared to ETA (= cycling time for the full length of the trip (all stacks + back to hub)) - 10% buffer
Note: At customer time (after swiping 'arrived') will not be reflected in this KPI.
→ Next week, you can expect to see the Acceptance rate 💪
👩🏫 Learn more about these features here
🆘 If you have any issues, write us in the Slack channel #tech_hub_service-de
[Action] Give feedback about the DESADV based Inbound feature📥
We would love to hear more about your experience with the feature, in order to improve it further over the next months.
Please take 2min to fill in this brief form - Your input is highly appreciated! 💃
👩🏫 Learn more information about the feature on Zendesk here
🆘 If you have any issues, write the team in the Slack channel #tech-hub-service_de
Demand Planning / Replenishment
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[Insight] Next week’s promotion SKUs 🏷️
What’s better than an egg basket for Easter? A discounted egg basket! 🐣
Hop here to find next week’s promotional products.
The Flink Replenishment Team thanks you 🫶
People Ops
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[Action] Take the survey on disability 📥
Are you registered as having a severe disability in Germany?
As your employer, we are legally required to document your disability status for the statutory minimum quota.
Please take two minutes to answer our survey so we can accurately document your employment.
Note: This information is confidential and will only be used for necessary legal reasons.
📢 All Flink employees are required to answer this questionnaire, including Riders, OAs, OA+s, SL, HM and CL.
[Insight] Accidents at work 🤕
We appreciate very much your and your employees’ efforts in following safety guidelines and protocols. In order for all of us to create a safe and secure work environment, all hub employees must report all accidents they are involved in.
Here’s why reporting accidents is so important:
We can investigate the cause of the accident and implement measures to prevent similar accidents from happening in the future.
We can ensure that the employees receive the necessary medical attention and support they need to recover from their injuries.
By documenting and reporting accidents in a timely manner, we can protect them and the company from potential legal and financial liabilities from third-party damages.
💡Keep in mind: accidents at work of any kind (personal injury or property damage to third parties) are generally covered by our liability insurance.
Illegal acts that are considered as criminal offenses are not covered and can result with fines from the authorities.*
Who reports the accident?
Hub employees must report the accident to their Hub Manager and create a ticket under Accident Reporting and Insurance in the Help Center.
Share with your hub employees the resources for accident management
Hub employees can find more information about how to report an accident, how to minimize the risk of accident and our accident policy in our Help Center.
Hub Managers and Shift Leads can find more information about accident management here.
👩💼 If you have any concerns or suggestions on how we can improve safety measures at the workplace, feel free to reach out to your supervisor or the HR department.
Stay safe and take care of each other 🫂
Workforce Shared Service Center
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[Insight] Salary and tip payments 💸
It’s 💵 time! Here’s what the hub employees should expect for their next salary payment:
The hub employees will receive their salary on Wednesday 06.03.24.
Please remind employees that their tips will be paid in a separate payment which can take a couple of days.
Additionally, please remind the employees to use the Help Center for questions regarding their salary before raising a ticket with WFS to prevent slower reply times during payroll.
[Insight] Zendesk ticket numbers 🧮
Solved - 1841 🥳
Team | Number of Open tickets |
SSC - Workforce Support | 117 |
SSC - People Services | 110 |
[Insight] Expected delays - Conservative waiting time estimation for Employees 📈
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 17h 32m |
SSC - People Services | 1d 17h |
[Insight] Expected delays - Conservative waiting time estimation for Hub Managers Escalations 📈
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 16h |
SSC - People Services | 14.5h |
Marketing
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[Action] Refer-A-Friend Flyer - Help us reach our top performance 🚀
RAF-flyers are our most effective offline marketing acquisition tool
Unfortunately, the performance currently is at its all time low.
You will ALL receive a new batch end of this/beginning of next week
NEW FLYERS: 15€ on 30€, Valid until: 13.04.24
PLEASE MAKE SURE TO ADD A FLYER INTO EVERY ORDER! 💌
[Insight] KPTN COOK In-app Raffle 📱
New partnership campaign alert!
This time, we created a free win SKU in our app, where our customers can have the chance to win a sweet, sweet prize 🏆
Here’s what you need to know:
"KptnCook’s Glücksrezept" is a virtual item, so you don’t need to pick anything.
Duration of the campaign: CW 9 to end of CW 10 (26.02-09.03)
The Marketing team thanks you! 🫶
[1.0 Hubs] Shelf Changes
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[ACTION] 1.0 Hubs Shelf Changes
IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to @space_planning for further questions. Many Thanks!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[2.0 Hubs] Shelf Changes
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[ACTION] 2.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 2.0 setup.
In the google drive folder you will find the G sheet files for all the hubs that are affected in the shelf changing. Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact @space_planning.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[3.0 Hubs] Shelf Changes
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[ACTION] 3.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.