Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Operations
__________________________________
[INSIGHT] Marketplace and Delivery-as-a-Service - The Difference đ
Marketplace: Flink is displayed as a store on another platform.
Possible providers: Uber Eats, Wolt, Lieferando.
Customers do not order via the Flink app, but via the app of the external provider
Order is delivered by external driver
Order is delivered without Flink container
Marketplace customer support is responsible for customer communication
Delivery-as-a-Service: Internal Flink orders are delivered by external drivers
Possible providers: Wolt-Drive, Uber-Direct
Customers order via the Flink app
Order is delivered by external driver
Order is delivered without Flink container
Flink Customer Care is responsible for customer communication
Important: Please report all technical challenges in #tech_hub_service-de.
[REMINDER] Flowtify - The most important checks for authorities â
The checks in Flowtify are of great importance for authorities that request relevant information during inspections in our hubs. Failure to perform these checks and missing important information, such as temperature data, can result in significant fines.
â All Flowtify checks must therefore be performed 100% of the time.
Important: Please address questions or challenges regarding Flowtify in the channel #flowtify-support.
Check more about Flowtify here (for Shift Leads) and here (for Hub Managers). Check the Hub Wiki here for directions on certain checks.
[INSIGHT] New Inbound Campaign - With detail against low fillrates
We start from Thursday with a new initiative to improve inbound fillrates:
Every Hub Manager has to check all SKUs in a G-Sheet (see screenshot) for days where the Rewe Fillrate was 95% or lower.
If there is a difference between the expected delivery quantity and the actual quantity posted, the reason for the corresponding discrepancy must be indicated
â Through this campaign, we increase transparency for the hubs as well as the HQ regarding the causes of low fill rates.
HQ Talent Acquisition
__________________________________
Your next career step? - Apply now for a position at Flink HQ! đ˘
To continue to build opportunities for Flink employees we will be promoting each week roles in the Headquarters. To apply for the roles, please click on the link and follow the instructions. If you have any questions feel free to reach out to Sam Murray via Slack!
Important: Please only apply if you already live in Berlin or the surrounding area or if you would like to move to Berlin.
Demand Planning / Replenishment
__________________________________
[INSIGHT] Next Week's Promotion SKUs
Hi everyone,
Please see next weekâs promotion SKUs here. If you any questions regarding promotions please contact Nathalie Andersson.
Best,
Demand Planning team
Customer Care
__________________________________
[ACTION] New Slack Workflows - Optimized Processes at Customer Care âď¸
The Customer Care team has developed Slack workflows to process requests from the hubs faster.
The requests are collected in an extra channel where they can be better overviewed.
â Please use the workflows from 25.10.2023 onwards to communicate with Customer Support.
Please address questions and feedback to Mustafa
Workforce Shared Service Center
__________________________________
[INSIGHT] A high number of unsolved tickets in People Services team
Due to absences in the People Services team, we have a high number of unsolved tickets. We currently have 1453 cases open for People Services.
Please only escalate tickets related to Visa to the People Services team, we are working on solving the tickets as fast as we can and we will process resignations, document requests, etc. as fast as possible with our current resources.
We also kindly ask you to remind the employees to not open multiple tickets so that their issues can be solved more quickly and to choose the best suitable option in the contact form for faster reply times.
[REMINDER] Accident reporting; please remind the employees to fill in an accident report
If employees have a work accident, they should always raise a ticket using the contact form choosing the option âAccident & Reportingâ and fill in the required information.
This will save the team a lot of time and ensure that our insurance gets all the information needed to more efficiently handle the accident reports.
Employees will of course not be liable for a working accident, this info is solely needed to inform our insurance company and ensure a smooth process.
More about it here.
[INSIGHT] Zendesk Numbers
Solved - 1555
Team | Number of Open tickets |
SSC - Workforce Support | 472 |
SSC - People Services | 1453 |
[INSIGHT] Expected delays - Conservative waiting time estimation for Employees
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 40h |
SSC - People Services | 17d 6h |
[INSIGHT] Expected delays - Conservative waiting time estimation for Hub Managers Escalations
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 42.2h |
SSC - People Services | 160h |
Marketing Activities Updates
__________________________________
[ACTION] Refer-A-Friend Flyer
RAF-flyers are our most effective offline marketing acquisition tool
You should have received our new Q4 RAF-Flyers!
NEW FLYERS: 15⏠on 30âŹ, Valid until: 13.01.24
Please make sure that all old flyers (valid until 14.10.23) have been thrown away already!
Unfortunately the last week has been the worst one performance-wise in a loong time, so please make sure to add them into EVERY ORDER
[1.0 Hubs] Shelf Changes
__________________________________
[ACTION] 1.0 Hubs Shelf Changes
IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to @space_planning for further questions. Many Thanks!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[2.0 Hubs] Shelf Changes
__________________________________
[ACTION] 2.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 2.0 setup.
In the google drive folder you will find the G sheet files for all the hubs that are affected in the shelf changing. Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact @space_planning.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[3.0 Hubs] Shelf Changes
__________________________________
[ACTION] 3.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.