Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Operations
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[INSIGHT] Flink Prime - Free deliveries for subscribers
Flink Prime is a subscription program where customers can sign up to enjoy exclusive benefits for a monthly fee.
Benefits:
Free delivery on all Flink orders
Exclusive vouchers
Exclusive members area in the Flink app
Other bonus promotions
Membership fee:
6 months term = 3,99€ per month
3 months term = 4,99€ per month
1 month term = 5,99€ per month
[ACTION] Use of air conditioning - winter is coming ⛄❄️
The outside temperatures in Germany are dropping, so air conditioners are no longer necessary to cool down the hubs. Therefore, please turn off all air conditioners❗
→ this saves electricity costs & supports a responsible use of energy ⚡
[REMINDER] Winter check - well prepared for the cold season ☃️✅
With autumn, temperatures are now dropping. Rain and leaves lead to slippery roads and increase the risk of accidents. Therefore, check the following areas in particular:
BIKES 🚲
Are all damaged bikes reported?
Are tire treads adequate for the approaching weather?
Are all damaged batteries replaced or repaired?
EQUIPMENT 🧥👖
Is sufficient rain equipment stocked in the hub?
Are all riders equipped with winter equipment, or have it ordered?
Are sufficient gloves available in the hub?
Work Safety 🦺
Advise your riders, especially new hires, that wet roads and leaves pose an increased risk of slipping.
To see more about winter safety, check this page.
Procurement
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[INSIGHT] Special Offer E-Bike Sale for all Flinkers! 🚲
We would like to announce that we started a “Flink E-Bike Sale”. We offer the bikes for special prices starting from 999€ incl. VAT 💸 for Flinkers and their friends who are interested in the purchase!
Bikes we put “on sale” have been checked & selected by a certified bike maintenance company. ⚒️
All bikes are in top condition, marginally used in our Operations and come with a one-year warranty (Gewährleistung).🤝
The bikes are in the office in Berlin and we invite you to book an appointment to check them out here. 📅
The bike prices start from 999€ incl. VAT, so this is a real bargain.💰
In case of questions, do not hesitate to reach out to Karolina Bujak.
[REMINDER] Pending receipt
Dear Team,
We would like to remind you to post goods receipt in Coupa as soon as you receive it in the hub/receive a notification in Coupa to do so. Failing to confirm the receipt results in payment delays and delivery stops from our suppliers.
In order to ensure that the hubs receive the orders without further delays (especially paper bags), please keep that in mind - thank you in advance!
Fleet Updates
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[UPDATE] Handlebar Gloves - Warm Hands Even in Winter
This year we are introducing handlebar gloves for our bikes for the first time. These provide warm hands for riders during the cold winter season.
Features:
Waterproof and windproof outer layer
Extra large opening for the hands
Quick to fit
Fits on any bike
Stylish Flink design
Demand Planning / Replenishment
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[INSIGHT] Next Week's Promotion SKU's
Hi everyone,
Please see next week’s promotion SKUs here. Let Nathalie Andersson if you have any questions regarding promotions.
Best,
Demand Planning team
Workforce Shared Service Center
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[INSIGHT] A high number of unsolved tickets in both teams
Due to absences in both teams, we have a high number of unsolved tickets. We currently have 1429 cases for People Services and 760 for Workforce support.
Please only escalate tickets related to Visa to the People Services team, we are working on solving the tickets as fast as we can and we will process resignations, document requests, etc. as fast as possible with our current resources.
We kindly ask you to remind the employees to not open multiple tickets so that their issues can be solved more quickly and to choose the best suitable option in the contact form for faster reply times.
[INSIGHT] Zendesk Numbers
Solved - 1217
Team | Number of Open tickets |
SSC - Workforce Support | 760 |
SSC - People Services | 1429 |
[INSIGHT] Expected delays - Conservative waiting time estimation for Employees
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 21h 52m |
SSC - People Services | 14d 19h |
[INSIGHT] Expected delays - Conservative waiting time estimation for Hub Managers Escalations
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 47.5h |
SSC - People Services | 40.9h |
[1.0 Hubs] Shelf Changes
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[ACTION] 1.0 Hubs Shelf Changes
IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to @space_planning for further questions. Many Thanks!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[2.0 Hubs] Shelf Changes
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[ACTION] 2.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 2.0 setup.
In the google drive folder you will find the G sheet files for all the hubs that are affected in the shelf changing. Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact @space_planning.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
[3.0 Hubs] Shelf Changes
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[ACTION] 3.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.