Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Operations
__________________________________
[INSIGHT] Follow up - Working in the rain 🌧️
Due to the wet weather in the last days we would like to give you again 3 important hints for working in the rain.
1. Ride carefully 🚲
Please make sure that riders drive especially carefully in the rain. The speed should be reduced and braking should be dosed so that the rider reaches the destination safely.
2. Proper equipment 🧥
Make sure that there is enough rainwear in the hub and that all riders put it on in time with the onset of rain.
3. Closed boxes and side bags 🔒
The bike boxes and side pockets should remain closed in all weather conditions to protect the orders from moisture.
[INSIGHT] TooGoodToGo week 30 - 4,088 TGTG bags sold 🚀
3647 'Mystery" Bags (+ 3.8% Wow)
441 ‘Bakery’ Bags (+ 55% WoW)
☝️ Note from TooGoodToGo:
Products allowed: Food & Beverages
Prodcuts Not Allowed: non-food products
[UPDATE] Zendesk Cleaning Service Provider Feedback Form 🧹 🧽
The Zendesk form and associated process for following up on feedback about our cleaning service providers has been improved.
The goal is that every day when:
No cleaning has taken place or
The cleaning was poor,
that we receive your feedback from the Hub via this Zendesk Form by 12 noon on the same day and immediately forward it to the service provider. This is so that the issue can be corrected on the same day.
Marketing Activities Updates
__________________________________
[ACTION] RAF-Flyer
Please remember to put a new RAF-Flyer into every order!
Unfortunately, the last week has been the worst in four weeks in terms of RAF performance
RAF-flyers are our most effective offline marketing acquisition tool, this quarter we even have two different versions to test out 🚀
Our top three performer (hubs with the most RAF-redemptions) from last week are:
de_wup_barm
de_fra_sach
de_lei_plag
Congratulations to WUP_BARM for making the list two weeks in a row!
Please make sure that you have removed all old flyers (valid until 15.07.23)
NEW FLYERS: 15€ on 30€, Valid until: 14.10.23
Fleet Updates
__________________________________
[UPDATE] Spacers: Shipping and assembly shifts
The spacers and longer bolts for the RadRunner boxes are on their way to you.
Please plan for Special Tasks in a timely manner. The length of the Special Task for your hub as well as the shipping link for the delivery can be found HERE.
The instructions for the assembly can be found HERE.
More information on these tasks HERE.
[1.0 Hubs] Delistings & Shelf Changes
__________________________________
[ACTION] 1.0 Hubs Shelf Changes
IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to @space_planning for further questions. Many Thanks!
[2.0 Hubs] Delistings & Shelf Changes
__________________________________
[ACTION] 2.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 2.0 setup.
In the google drive folder you will find the G sheet files for all the hubs that are affected in the shelf changing. Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
the sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code counts;
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"oldShelf" - 4th column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact @space_planning.
Thank you!
[3.0 Hubs] Shelf Changes
__________________________________
[ACTION] 3.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"shelf" - 2nd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 4th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!