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Picking process

The picking process involves preparing customer orders using various tools, with the Picking Flow in the HubOne app being the most crucial.

Picking is one of the core processes in the hub to prepare our customers’ orders correctly and efficiently for delivery.

Below, you will find the 5 main stages of the process of picking and all the details necessary to be successful at picking.

Materials needed

  • Zebra with your Quinyx ID

  • Zebra holster

  • Picking cart

Instructions

  1. Receiving an order:

    1. Customer orders are sent to your Zebra device via the HubOne app.

    2. When an order arrives, your Zebra will ring and display a notification.

    3. In the Picking Start Screen, you will see the current order state.

      • Pending: Order is Ready to Pick - if it has never been picked

      • In Progress: Order has been started but not finished (could be that picking was abandoned or that it is currently being picked by someone else)

      • Completed: Picking has been started and completed

    4. Tap Start picking to accept the order and go to the picking flow.
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      Screenshot 2024-08-29 at 16.04.12.png

  2. Before you start picking:

    1. Check the number of products and order weight.

    2. If your hub works with multiple partners, ensure you choose the correct bags depending on the partner.

    3. Attach your Zebra securely to the picking cart.

  3. Pick the products:

    1. Go to the shelf by following the numbers on the floor. Find the product by looking at the following features, in this order:

      1. Shelf number and letter (for example, 050 K).

      2. Product's name and image.

    2. Hold the product’s EAN barcode in front of the Zebra scanner. If correct, the item is marked as picked in the app; place it in your bag.

    3. Tap the product on the screen to adjust the quantity or scan the barcode multiple times.

    4. If needed, adjust the quantity by tapping the "-" button.

    5. The app will automatically scroll to the next product. Repeat the process.

  4. Handling errors:

    1. Wrong product scanned: you’ll hear an alert and see the error Barcode doesn't match the product. Get the correct product and re-scan it.

      If you are sure you have the correct product, but still receive this error, click Report.
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    2. Missing or damaged barcode: scan the shelf's barcode and click Report barcode. After that, flag it here.

    3. Product's not on the shelf: swipe left on the product and tap Skip item. Read the rest of the process in the FAQ.

    4. Low number of units from a product on the shelf: tap Ask for restocking to add it to the Restocking list.

    5. Continue picking.

  5. Complete the order:

    1. When all items are picked, click Finish picking.

    2. Proceed with the handover process to the Rider.

    3. Click Next order to begin picking the next order or return to the home screen.

    4. Refill the picking cart with new bags.

    5. If no new orders are ready, remove your Zebra from the cart and continue with other tasks.

Important:

  • FIFO principle: always apply the First In, First Out principle.

  • External orders: do not insert Flink flyers into external orders (JET, Uber Eats). The HubOne app will display a reminder at the end of the picking process:

Picking Lieferando x Flink orders

Important to know:

  • When an order comes in from the Lieferando x Flink virtual store, HubOne app will show the store's symbol on the order and picking displays:
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  • Use Flink paper bags.

  • Do not insert any flyer.

  • Pick the products following the usual process.
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  • Place the order on the Flink shelves for the handover to the Rider.

  • The orders are picked by Flink Ops Associates and delivered by Flink Riders.

Picking for Lieferando x Rewe orders

Important to know:

  • When an order comes in from the Lieferando x Rewe virtual store, HubOne app will show the store's symbol on the order and picking displays:
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  • Use the Lieferando x REWE bags

  • You get this pop-up to scan the QR code on the bottom of the bag
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    • If the barcode doesn't work, select Report. Report it and continue with the process.

    • Note: Make sure the bags are hanging at the beginning of the Picking Route with the QR code facing the picker:
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  • Pick and pack the order as usual.

  • Do not insert any flyer.
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  • Place the order on the Flink shelves for the handover to the Rider.
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  • The orders are delivered by Flink Riders.

FAQ

Product's not on the shelf

  1. Swipe right to left on the screen and select Skip to move the item to the end of the list.

  3. Ask a colleague to help locate the product in the surrounding shelves or backstock while you pick. Once they bring the product, proceed as usual.

  4. If this is not possible, continue picking. Re-check skipped products at the end and search the backstock if needed. If found, scan it as usual.

  5. If not found:

    1. Swipe left, select Skip, and then click Item not found.

    2. Confirm the stock availability and choose Refund item.

Can I do a refund swipe without alerting the Shift Lead?

No, always inform the Shift Lead.

What happens if the Zebra stops working while picking?

If your Zebra device stops working mid-picking, you can pick the order up again by scanning the QR code of the order that can be found in the Hub Portal. When you scan an order via QR code, you will start seeing the order summary instead of starting right away, so you can ensure you have the correct order.

References

Read more about restocking the front of the shelves here.

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