Workforce

This guide describes the process of onboarding Shift Leads, as well as the onboarding plan in detail. The onboarding process is the targeted integration of new Shift Leads at Flink. This process is important to guarantee that the Shift Leads conduct their future tasks efficiently and are well integrated in the team.

This guide is important to Hub Managers, so they can ensure that the Shift Leads have a proper onboarding that prepares them for their job as quickly and as well as possible.

The applicants sign their contract with Flink digitally.

The new Shift Lead receives a welcome email with the 1-week onboarding plan.

They receive an email to activate <a href="https://helpcenter.goflink.com/hm-nl/en/articles/16299074">SAP</a> (Successfactors) and to upload their personal information in there.

On their starting day at 09:00, they receive an email to activate Okta. This gives them access to their GoFlink email account, EduMe, and more. The activation link is valid for 24 hours.

1. The applicants sign their contract with Flink digitally.
2. The new Shift Lead receives a welcome email with the 1-week onboarding plan.
3. They receive an email to activate <a href="https://helpcenter.goflink.com/hm-nl/en/articles/16299074">SAP</a> (Successfactors) and to upload their personal information in there.
4. On their starting day at 09:00, they receive an email to activate Okta. This gives them access to their GoFlink email account, EduMe, and more. The activation link is valid for 24 hours.

Week 1: hub operations, Zendesk and onboarding workshop

Review of Zendesk (<a href="https://helpcenter.goflink.com/hm-nl/en/articles/16390230">Hub Wiki</a>).

Onboarding workshop on Wednesday. The People Team sends them the invitation.

1. Ops Associate shift - picking.
2. Ops Associate morning shift - inbounding.
3. Ops Associate evening shift - closing.

Weekly development conversation with the Hub Manager.

1. Review of Zendesk (<a href="https://helpcenter.goflink.com/hm-nl/en/articles/16390230">Hub Wiki</a>).
2. Onboarding workshop on Wednesday. The People Team sends them the invitation.
3. Rider and Ops Associate shifts:
 1. Ops Associate shift - picking.
 2. Ops Associate morning shift - inbounding.
 3. Ops Associate evening shift - closing.
 
4. Weekly development conversation with the Hub Manager.

Opening the hub: 2-day shadowing of Shift Lead. This must be done with an experienced Shift Lead.

From the 3rd day onwards, they are in charge of themselves.

1. Opening the hub: 2-day shadowing of Shift Lead. This must be done with an experienced Shift Lead.
2. From the 3rd day onwards, they are in charge of themselves.
3. Weekly development conversation with the Hub Manager.

Closing the hub: 2-day shadowing of the same Shift Lead as week 2.

1. Closing the hub: 2-day shadowing of the same Shift Lead as week 2.
2. From the 3rd day onwards, they are in charge of themselves.
3. Weekly development conversation with the Hub Manager.

Week 4: managing the shift independently

Performance evaluation meeting with City Manager.

1. Two opening shifts and 2 closing shifts.
2. Performance evaluation meeting with City Manager.

Onboarding events (end of the month)

Online Customer Service shadowing session. The People Team sends them the invitation via email.

Department Marketplace event at HQ. The People Team sends them the invitation via email.

1. Online Customer Service shadowing session. The People Team sends them the invitation via email.
2. Department Marketplace event at HQ. The People Team sends them the invitation via email.

See the manager's guide for the onboarding program <a href="https://docs.google.com/presentation/d/1xPRuG_8DYgMJApoRWVgJ_2q89qqqDSeJ/edit#slide=id.p1" rel="nofollow noopener noreferrer" target="_blank">here</a>.

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