Our Freshness Campaign has been live and running since last week - so here’s the weekly update to make sure Freshness stays top of mind for all of us:

‼️ Almost 70% of issues (77 cases divided over 38 hubs) in the last 4 weeks one of these products had a fresh check in the morning but still had a perished issue later that day.

Please make sure you:

👉🏽 Check your entire stock of bellpeppers to ensure freshness

👉🏽 Take special care in doing the checks in the morning

👉🏽 Ask your pickers to have a last eyes on the product and do a final quick check when packing them

What to watch out for:

Here are some negative examples of paprikas which lead to post-order issues:

Last week, we launched a new EduMe Guide for all OAs to refresh their knowledge about freshness. Completion so far remains low with 6%.

👉🏽 Please ensure all your OAs complete the guide: Go to WF App -> Trainings -> Freshness First, or find last week’s WF Newsletter in their email.

👉🏽 Track completion for your hub here. Simply filter for the Freshness Refresher Course, and see which employees haven’t done it yet.

To earn our customers’ trust and prevent them from churning, every step of our operation, from inbound, checks, picking & packing to the final delivery, must be flawless.

👉 Make sure you have the Fresh Check Guides printed hanging in the hub - everyone should know it!

Our Easter bags are live, make sure you create them with left-over Easter products you have in stock.

Please use only the following items for the Rescue Bags:

Quality Check: Ensure that fragile items like the Crème Sprits and Paasgebak are placed on top or handled carefully so they arrive at the customer in perfect condition.

Variety: Try to ensure variety with the products you have left.

Stickers: Please print off the Rescue Bag Easter design and attach to the shelf you store the bags on so it can be scanned when picking. You can also print off more and attach them to the bags or write on the bags.

PDF: Easter sticker print outs.pdf

Let’s make this the best Easter Saving yet for our customers!

This week's Fruit & Vegetables leaflet focuses on severe tomato and blackberry shortages alongside critical quality alerts for lemons and mixed peppers due to high rejection rates for mold. See more here Week 16.

We’re having a nice inbound update - making your bakery inbounds even faster and efficient!

Starting tomorrow, Donkin’ Donuts products will be included in the auto-created Stadsbakkerij Inbound Lists.

No extra steps needed, only follow the usual process:

👉🏽 Check in the delivery for Stadsbakkerij

👉🏽 Find the auto-created inbound list in the shared lists

👉🏽 Find Dunkin Donuts included in the Stadsbakkerij list

For any issues, please contact #tech-hub-service_nl

Shelf Changes

The shelf changes will be posted at 15:00 today and will go live tonight. Please move products to their new locations after closure or tomorrow morning. Don't forget the back stock!

If you do not find your hub's file in the folders, it means there are no shelf changes for you this week.

For further info please read this article.

Delistings

Monthly Delistings here